Contact the SFMTA

E-commerce website issues

• For problems with the Clipper website for online purchase of transit passes, call 877.878.8883 or email custserv@clippercard.com
• Report problems with the parking card purchase website.
• Report problems with the parking tickets payment website.

Parking feedback:

• Questions about parking tickets
• How to Protest a Citation
• Status of Citation Protest
• Payment Status/Proof of Payment
• Parking Permit Program
• Other parking-related feedback

Other feedback:

• Transit-related feedback
• Customer satisfaction survey (transit, bike, walk, taxi)
• Web site feedback
• Submit all other feedback online via the 311 Self-Service Portal

Title VI discrimination complaints

Public Records Requests

Claims

The SFMTA business offices are located at

One South Van Ness Avenue, 7th Floor
San Francisco, CA 94103

For general information or assistance: 311
Outside San Francisco: 415.701.2311 (voice)
TTY: 415.701.2323 (may be transferred to California Relay)

To contact a specific employee when you know their name:
City Phone Directory

Business office: 415.701.4500

Other contacts:

Muni Information: call the San Francisco 311 Customer Service Center (more Transit phone numbers) (more Transit contacts)

Livable Streets Hotline: 415.554.2398 (more Pedestrian contacts) (more Livable Streets contacts)

Bicycle Program Hotline: 415.585.BIKE (more Bike contacts)

Parking Hotline: 415.554.PARK (more Parking contacts) (Enforcement, Citations, and Hearings contacts)

Traffic contacts

Explore:

• Phone SFMTA
• Service Center
• Mail/Fax SFMTA
• E-mail SFMTA
• Contact Transit
• Contact Bike
• Livable Streets
• Contact Taxis
• Contact Walk
• Contact Parking
• Contact Traffic