SFMTA home > About Us > Contact the SFMTA

E-mail feedback:

• For problems with online purchase of passes, stickers or parking cards, e-mail mtacustomerservice@sfmta.com
• For problems with online payment of parking tickets or transit infractions, e-mail website.dpt@sfmta.com
• Transit-related feedback
• Parking-related feedback
• Web site feedback
• Submit all other feedback online via the 311 Self-Service Portal.

We have a Customer Service Center at 11 South Van Ness Avenue (map).

The SFMTA business offices are located at

1 South Van Ness Avenue, 7th Floor
San Francisco, CA 94103

Business office: 415-701-4500

For general information or assistance: 311
Outside San Francisco: 415-701-2311 (voice)
TTY: 415-701-2323 (may be transferred to California Relay)

To contact a specific employee when you know their name:
City Phone Directory

Other contacts:

Muni Information 311 (more Transit phone numbers) (more Transit contacts)

Livable Streets Hotline: 415-554-2398 (more Pedestrian contacts) (more Livable Streets contacts)

Bicycle Program Hotline: 415.585.BIKE (more Bike contacts)

Parking Hotline: 415.554.PARK (more Parking contacts) (Enforcement, Citations, and Hearings contacts)

Traffic contacts

Explore:

• Phone SFMTA
• Service Center
• Mail/Fax SFMTA
• E-mail SFMTA
• Contact Transit
• Contact Bike
• Livable Streets
• Contact Taxis
• Contact Walk
• Contact Parking
• Contact Traffic

Shortcut to this page:

• www.sfmta.com/contact

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