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About Customer Service

The SFMTA provides some customer service through the SFMTA Customer Service Center and some through the San Francisco 311 Customer Service Center. Web pages throughout this site will direct you to one or the other for particular SFMTA-related services. Some services are also listed below.

About the SFMTA Customer Service Center

If you are having difficulty with any of the following online transactions.:

  • purchase Muni pass
  • purchase parking card
  • pay parking citation
  • pay transit infraction

E-mail the SFMTA Customer Service.

About the San Francisco 311 Customer Service Center

Services are provided by phone:

  • Voice within San Francisco: 311
  • Voice, outside Bay area: 415.701.2311
  • TTY: 415.701.2323.
  • 24 hours a day, 7 days a week, 365 days a year.

or via the web:

Explore:

   
   

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