Customer Service Centers

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About Customer Service

The SFMTA provides some customer service through the SFMTA Customer Service Center and some through the San Francisco 311 Customer Service Center. Web pages throughout this site will direct you to one or the other for particular SFMTA-related services. Some services are also listed below.

About the SFMTA Customer Service Center

11 South Van Ness Avenue, San Francisco (near Market).
Open 8 a.m. to 5 p.m., Monday through Friday.
Near Van Ness Muni Metro Station (all Metro lines) and F, 6, 9, 9L, 14, 14L, 47, 49, 71, and 71L lines
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In-person services:

Pay parking and transit citations; $3 fee per customer.
Buy parking meter cards; $3 fee per customer.
Load Muni monthly Adult, Senior and Youth passes on a Clipper® card.
Buy 1-, 3- and 7-Day Muni Visitor Passports and maps; $3 fee per customer.
Enroll in Project 20, an alternative to parking ticket payment; $20 fee.
Attend tow and citation hearings.
Obtain parking permits.
Buy Lifeline passes, for eligible customers only. Eligibility for Lifeline Passes is obtained through the San Francisco Human Services Agency.

On-line services:

$2.50 fee per transaction applies.

If you are having difficulty with any of the above on-line transactions, please contact the San Francisco 311 Customer Service Center, below.

Phone services:

Pay citation by phone. 415.701.3099 or 1.800.531.7357.
$2.50 fee per transaction applies.

About the San Francisco 311 Customer Service Center

Services are provided by phone:

Voice within San Francisco: 311
Voice, outside San Francisco: 415.701.2311
TTY: 415.701.2323.
24 hours a day, 7 days a week, 365 days a year.

or via the Web:

San Francisco 311 Customer Service Center Web site

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On this page:
Links to SFMTA partner websites:
- San Francisco 311 Customer Service Center Web site
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Sitewide links:
Visit the 311 Self-service portal


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