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Today, Monday, March 5, we began a new on-time performance pilot project on the J-Church light rail line. The pilot will be conducted during peak service times over a 120-day period. The J-Church study will conclude on Friday, July 13, 2007. Working together we successfully completed the 1-California pilot, which resulted in an increase in on-time performance from 81% to 88% over the three-month pilot period. I am confident that through our continued collaboration and hard work we can expand this success to the J-Church.
As part of the Transit Effectiveness Project’s (TEP) Early Action Plan, we will apply the findings from the 1-California pilot to a rail line. These projects will help us cultivate our understanding and develop our plans for improving on-time performance system wide.
Our recent on-time performance (OTP) reports reflect that the J has the lowest OTP of the rail lines. I know that working in concert, all divisions will contribute to improving the J-Church.
The pilot will include on-going analysis to compare the pilot performance to the initial data, including collecting weekly data on OTP, vehicle loads, and overall performance of operations and enforcement.
A detailed description of the pilot follows. It includes the project objective, description, and improvement strategies. Thank you for your contributions to the success of the 1-California pilot, and for your daily commitment to keep San Francisco moving.
Pilot Description
Objective: Continue to implement the Transit Effectiveness Project’s Early Action Plan by applying the findings from the 1-California to a rail line to strengthen our understanding of how to achieve improved on-time performance system wide
Project description: Multidisciplinary effort to improve the J-Church peak periods service over a 120-day period
Test route: J-Church (average weekday ridership - 18,700; beginning OTP 61.9%)
Pilot begins March 5, 2007 and will conclude July 13, 2007
Improvement strategies:
- Conduct activities Monday through Friday (7 am to 10 am) and (3 pm to 7 pm)
- Initial analysis of J-Church performance using Next Muni/ATCS data and manual counts
- Schedule adherence at time points (by time of day)
- Running time between time points versus scheduled time between time points
- Frequency of missed runs
- Conduct a before/after survey of transit rider perceptions
- Meet with several operators and street inspectors assigned to the line to identify performance problems
- Increased street supervisions with a dedicated line manager
- Initial focus on controlling early departures
- Subsequent focus on controlling the late arrivals
- Focused effort on eliminating/discouraging encroachments, stopping on tracks, and collisions on ROW
- Identify priority locations with frequent/major violations
- Concentrate PCO sweeps based on priority locations
- Fill all runs for the J-Church (Green/Metro/4th & King) and reallocate resources when necessary
- Verify cleanliness and readiness of Operators and vehicles before exiting Green facility.
- Verify that all transit signal priority is in a state of good repair
- Track before/after fare revenue
- Verify that fare collection equipment is working
- Identify and start to implement traffic management changes to improve service delivery performance:
- 30th & San Jose: Upgrade the traffic controller to ensure that the train received dedicated signal to improve safety and reduce signal time variability (completed prior to pilot July 2006)
- 18th & Church: modify signal actuation to allow train signal to come up twice per cycle instead of just once
- On-going analysis to compare pilot performance to initial data, including traffic checkers collecting weekly data on the route
- Initial ride checks to verify accuracy of NextMuni data
- Weekly point checks to document OTP and load factor
- Monitor NextMuni/ATCS data
- Track the cost to implement service enhancements identified throughout the pilot project
- Measure daily and report weekly on the following:
- Equipment status: availability, cleanliness, and incidents in service; operator availability, complaints, condemnations; on-time performance & peak load factor measurements; enforcement availability; DPT availability; citations issued; revenue equipment status; delays due to overhead or track way maintenance; and cost to operate
- Operations Lead – Wilson Johnson with support from George Louis and John Sadorra
FY06 Weekday Statistics
For On-Time Performance and Ridership
Ranked by On-Time Performance
| Line |
Average Weekday Passengers
|
Average On-Time Performance |
N Judah
Inbound toward CalTrain
Outbound toward Ocean Beach via Downtown and the Sunset |
31,381 |
75.8% |
L Taraval
Inbound toward Downtown
Outbound toward Zoo via Sunset District |
23,322 |
75.7% |
K Ingleside
Inbound toward Downtown
Outbound toward Balboa Park Station via West Portal |
15,300 |
72.1% |
M Ocean View
Inbound toward Downtown
Outbound toward Balboa Park Station via SF State and West Portal |
23,343 |
63.4% |
J Church
Inbound toward Downtown
Outbound toward Balboa Park Station via Noe Valley |
18,722 |
61.9% |
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