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Release date: 5/5/11
*** Press Release ***
The San Francisco Municipal Transportation Agency (SFMTA), which oversees all surface transportation in the City, including the Municipal Railway (Muni), today reminds Muni customers who use the monthly discounted Youth Pass that they must load next month’s pass on the reloadable Clipper card. Beginning in June, the Agency will begin to discontinue Youth paper passes will no longer be available.
“We want to make the transition to the Clipper card as convenient as possible for our customers,” said Nathaniel P. Ford Sr., Executive Director/CEO. “We will continue to reach out to the community and work with our City partners to help our customers make the switch.”
Last August, the SFMTA launched an extensive, tri-lingual "Time to Switch" marketing and outreach campaign to inform its customers of the change from the paper pass to the reloadable, plastic Clipper card. As a result, the agency has successfully transitioned 100 percent of its “A” Fast Pass® and Disabled discount pass customers, 100 percent of the 66,000 “M” pass customers, 30 percent of Senior pass customers and 20 percent of Youth pass customers to the Clipper card.
The remaining Youth pass customers have until the new school year to make the change. These customers or their parents can apply for their Clipper cards from at any of the in-person events being held by the SFMTA so that they can apply in person and provide proof of age in order to receive a discounted Youth Clipper card. Beginning in July, the SFMTA retailers who sell paper passes will be reduced, and by September paper pass sales will be limited to four key locations: the SFMTA Customer Service Center, the Presidio Sales Kiosk, the Embarcadero Muni Metro Station and the Ferry Building.
The SFMTA has held numerous outreach events throughout the City at Muni Metro stations, pass sales locations, community centers, neighborhood events and at Walgreens stores. These events will continue throughout May with Clipper staff at the SFMTA Customer Service Center at 11 South Van Ness each weekday from 9 a.m. to 5 p.m. A list of the other event dates, times and locations are below.
While youth as well as seniors are required to prove their age when they apply for the Clipper card, no legitimate Clipper card representative will ever ask for an applicant’s social security number. The SFMTA has been made aware of an ongoing criminal effort to collect social security numbers from seniors by persons posing as Clipper representatives. This matter has been referred to SFPD for investigation and the SFMTA will continue to provide any assistance necessary to apprehend the culprits.
Monthly Muni passes loaded on a Clipper card work the same as they always have; however, instead of throwing the passes away at the end of the month, customers will reload their Clipper cards again and again, saving Muni time and money – and helping the environment.
The Clipper card offers customers a number of other advantages as well. Customers can sign up for balance protection, in the event their card is lost or stolen. They can also apply for automatic reload, which will replenish the cash value on their card when it dips below a certain amount or load the next month’s pass when the previous month’s pass expires. In addition, transfers are automatically stored on Clipper cards, eliminating the need for paper transfers. Clipper is also good on Muni’s fellow transit systems, BART, AC Transit, Caltrain, Golden Gate Transit and Ferry, SamTrans and VTA, allowing customers to ride throughout the Bay Area with just one transit card.
In April, there were more than six million Muni customer boardings using a Clipper card.
For more information on the Clipper card, please visit www.clippercard.com. Muni customers can learn more about using the Clipper card on Muni and the transition to Clipper by visiting www.sfmta.com/clipper.
Youth Clipper Card Events
During these events youth or their parents may sign up for Clipper cards by completing an application and showing proof of age. They will receive their cards by mail.
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