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| SFMTA home > About Us > Web site > Legal Info | |||
CopyrightAll the text, graphics, audio, video, design, software, and other works on this site are the copyrighted works of the San Francisco Municipal Transportation Agency (SFMTA) unless otherwise indicated. All rights reserved. Any redistribution or reproduction of any materials herein is strictly prohibited. TrademarksAll Muni "worm" logos, the "O'Shaughnessy" logo, San Francisco Municipal Railway, SF Muni cable car logo, the Muni token, the word "Muni," "sfmuni," and "Fast Pass" are all registered trade and service marks of the City and County of San Francisco, by and through the SFMTA and Muni. The SFMTA and Muni's trade and service marks may not be used in connection with any product or service that is not the SFMTA's or Muni's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits the SFMTA or Muni. DisclaimerThe content contained in the SFMTA Web site has been prepared solely for the purpose of providing information about the SFMTA. The SFMTA will attempt to keep this Web site up-to-date as much as possible--except for archival information. The SFMTA makes no warranties or guarantees of any kind, regarding its operation or the completeness of the content on its Web site or any other Web site to which it links. You can always verify this information contained on this site by contacting the SFMTA. To the extent permitted by law, the SFMTA disclaims all warranties from users of this Web site. The SFMTA, its Directors and its employees, will not be liable for any damages of any kind arising from the use of this site or any site to which it links. Archival InformationUnder various laws, some information is required to be kept on the Web site for three years. All agendas, minutes, calendar items, notices, and other postings concerning meetings and hearings that are published in the Boards & Meetings section of this Web site are archival in nature and therefore will not be updated to reflect later changes in SFMTA policies or information. Applicable LawAny disputes that may arise concerning this site and the information herein shall be governed by California law (without regard to conflict of law principles), and all proceedings which may arise out of or in connection herewith shall be brought solely in San Francisco, California. The language in this Disclaimer shall be interpreted as to its fair meaning and not strictly against the SFMTA. The SFMTA reserves the right to make changes to this site and these disclaimers, terms, and conditions at any time. Privacy PolicyThe SFMTA Web site uses "cookies", small data files written to your hard drive, on the pages created for sfmuni.com. Some services we link to on our Web site are provided by other sites; we have no control over their use of "cookies". We do not keep track of a site visitor's own personal information, except when we explicitly ask for that information on a form, but we will receive data about general traffic to the the SFMTA Web site. This type of information includes which browsers and Internet Service Providers ("IP Addresses") are used, which pages are visited, where visitors enter and exit from our site, what paths are followed through our site, what searches are performed, browser and monitor settings, etc. This type of information will help us improve the site by giving us insight into how people use our site. Again, this is general aggregate information and will not be used to identify a particular visitor to the SFMTA Web site. However, it may also be used for security purposes. It may also be a public record. Please be aware that your communications with the department through electronic mail, including any information that automatically accompanies such message or that you insert into the message, may be subject to disclosure under public records laws. In addition, the City reserves the right to forward any such communications, or information contained in the communications, to the appropriate law enforcement or governmental authorities where the City determines that such action may be necessary to prevent harm to persons or property or to help facilitate an investigation of fraud, intellectual property infringement, piracy, criminal activity, or other unlawful activity, provided that any disclosure of information is not prohibited by state or federal law, including the First Amendment to the U.S. Constitution. Procedure for e-mail commendations and complaints about specific incidents:A commendation or complaint is received by PSR Staff via telephone, letter, walk-in, e-mail, or Muni Web site, and as much of the following information as is available and applicable is taken down to process the commendation or complaint: a) Occur Date - date incident happened; b) Occur Time - time of incident; c) Location - where incident happened; d) Line/Route #; e) Direction of Travel; f) Vehicle #; g) Employee ID# or Name, if available; h) Description of Employee; i) Description of Complaint; j) Customer Information. If a complaint is submitted, customer information is necessary to ensure that the Muni employee is charged with the appropriate rule violation (as per MOU contract with employee union). All complaints are entered into the PSR database and distributed to the appropriate operating divisions for investigation and resolution. Copies are also sent to other Muni departments when the PSR involves non-operator issues such as bus maintenance. A letter response acknowledging receipt of complaint is sent to the customer. If a hearing about the employee is necessary, the customer will be notified. The customer must attend the hearing for the complaint to be carried forward. Procedure for e-mail sent to the SFMTA webmaster about the SFMTA Web site:All mail that relates to the Web site is handled by the SFMTA Marketing and Community Outreach group. Inquiries are responded to on a first-come, first-serve basis. If mail arrives in the SFMTA webmaster's mailbox that can be more appropriately handled by another department, that mail will be forwarded to the proper department. Procedure for e-mail sent regarding general comments and questions about Muni:The mail comes to the Passenger Services Department for processing. Staff will investigate and respond to all inquiries. Depending on the complexity of the request, it can take 7-10 days to generate a response. ConsentBy using the SFMTA Web site, you acknowledge that information will be obtained as specified in the "Privacy" section. We will post any changes in our Privacy policy on this page, in order to keep you informed about what information we collect and how that information is used. Bulk and Repetitious E-mail PolicyPlease be advised that submission of five (5) or more of the same e-mail from the same non-City e-mail address to the SFMTA staff via this Web site within a seven day period shall be filtered. The SFMTA reserves the right to filter bulk and repetitious e-mails that are burdensome to the e-mail system. ClaimsA claim for property damage or personal injuries against the SFMTA cannot be made through this site. View the instructions for filing a claim against the SFMTA or any other City department. Linking PolicyYou are welcome to link directly to any page on our Web site as long as you only use a text link. If you want to use our trademarked logo, that requires a written contract with the San Francisco Municipal Transportation Agency. We do not engage in link exchanges, the practice of linking to a site solely because it links to our site. We do not link to commercial enterprises that do not have a contract with the San Francisco Municipal Transportation Agency to provide transportation-related services or administration-related Web services to the SFMTA. A link does not qualify as such a service. Selling our fare media does not qualify unless you are selling such fare media online, which requires a written contract with the San Francisco Municipal Transportation Agency. Contact InfoIf you have any questions about any of these policies, contact the
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The San Francisco Municipal Transportation Agency (SFMTA) manages transportation in San Francisco, California. Copyright © 2000-2010 SFMTA. All rights reserved. Updated February 25, 2010
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