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| SFMTA home > About Us > Website > Website Accessibility | ||||||||||
In Brief
Browser SupportWe expect this site will work in any browser on any computer with any monitor; if you can't use the site, let us know how it doesn't work for you. It will look and work better in a browser that follows current Web standards, with JavaScript enabled, and true color. Recommended browsers include:
It will also look best with a monitor sized at 1024 by 768 up to 1280 by 1024 pixels. PDAs and other small devicesPalmTM and other Personal Digital Assistants (PDA), iPod® devices, and cell phones (WAP): We do not currently provide schedules or maps for the Palm OS® operating system, Windows® Pocket PC® operating system, or other PDAs. We also do not support cell phones or Wireless Access Protocol (WAP) or iPod devices. We are looking at how we might support these platforms in the future, but we cannot give a date when any of this would be available. The Metropolitan Transportation Commission is working towards providing PDA schedules on their 511.org transportation information website. Access for Users with Hearing DisabilitiesThere are audio and video files, or clips, on the SFMTA web site. They have a text description, available by clicking on the "D" link. Clicking on the "D" will take you to a description of the clip. There is info for playing audio and video clips. Access for Users with Visual Disabilities"D" Pages:For each art image and video or audio file, we provide an alternate text image tag (supported with browsers with the alternative text function) and/or a "D" link and/or a caption. Following the "D" link will take you to a second page containing a description of the image or media file. Low vision:If you have difficulty reading the text links positioned over the background art on the index pages of the main categories, Routes & Schedules, Maps, Fares & Sales, etc., you can go to the SFMTA Site Map to access links for all the pages in the SFMTA site. The Site Map can help you navigate to content more easily by allowing you to bypass these art-filled index pages. In the lower right corner of the SFMTA site's home page you will find a direct link to the Site Map. The Site Map is located in the "About This Site" category, the category you're in right now. Non-HTML pages:Pages that contain proprietary formats, like Adobe's Portable Document Format, or PDF, also generally contain links to accessible PDF files, alternate text or HTML, or provide contact information for obtaining documents in an accessible format. Screen readers:The SFMTA web site is designed for use with a screen reader, a program that reads the web page content aloud. This site has been tested as working when using Freedom Scientific® JAWS® for Windows, version 4.0, together with Internet Explorer 6. (If you are using JAWS, this site works best in Classic Mode.) The site also has been tested as working when using IBM® Home Page Reader 3.0; however, if you arrive at our our full-featured home page, the content will direct you to follow links to our simplified home page. Tab sequence:Pressing the TAB key will move you through links on our Web pages. If your browser supports it, tabs will move you in a specific sequence which gets you to the content you seek faster. If you are using a screen reader, the tab key will move you through the content links first, without having to listen to the site navigation over and over again. If you are low-vision, and not using a screen reader, be aware that using the tab key may result in the page appearing to jump around as your browser moves the page to each tab in turn. For content pages, here is the normal tab sequence:
For form pages (pages which exist mainly so that you can submit a form), after the tab to the URL for the page, the next tab will take you to the first field in the form, so you can start filling out the form immediately. Pronunciation:Please note that some screen readers pronounce M U N I as "moo knee." The correct pronunciation of our transit agency's nickname is "mew knee." Our agency is pronounced S F M T ey. Street names, neighborhood names, and personal names will also often be mispronounced. Access for Users with Mobility Disabilities"D" Pages:For each image we provide an alternate text image tags supported with browsers with the alt-text function and/or a "D" link. Clicking on the "D" will take you to a description of the image. Tab sequence:Pressing the TAB key will move you through links on our Web pages. If your browser supports it, tabs will move you in a specific sequence with gets you to the content you seek faster. Be aware that using the tab key may result in the page appearing to jump around as your browser moves the page to each tab in turn. For content pages, here is the normal tab sequence:
For form pages (pages which exist mainly so that you can submit a form), after the tab to the URL for the page, the next tab will take you to the first field in the form, so you can start filling out the form immediately. Video and Audio infoThere are some video and audio files, or clips, on the SFMTA website. These clips are for the enhancement of our site. It is not necessary to view them in order to use this site and they do not contain mandatory information.Depending on a number of factors, you may or may not be able to play them. These factors include your operating system, the processing speed of your computer, the amount of RAM, type of connection to the Internet and which media player your computer has, if any. About media players:For your convenience, when feasible, The SFMTA compresses clips for the Internet using Microsoft Windows Media™ Player,and Apple® QuickTime® player. The SFMTA does not endorse any player or recommend one type of player over another. The SFMTA does recommend using a player you already have on your computer. If you purchased a computer that uses the Windows 2000, ME or XP operating systems, you most likely have the Windows Media Player. If you have a Macintosh® computer, you probably have the QuickTime player. You may also have more than one or possibly both players. The easiest way to determine if you have a specific player is to try playing a clip made for that player. If it plays, you have the player. If you get a dialog box indicating some sort of problem, you will most likely need to download that player. Or you can try playing a clip made for one of the other players.There may be problems playing one or more of these types of clips depending on the browser you are using. For example, users of certain versions of Netscape® browsers may have trouble accessing the Windows Media files. Those using some versions of the Microsoft Internet Explorer browser may not be able to play QuickTime files without downloading the latest version of the QuickTime player.If you use a Macintosh® computer, you may not be able to access some of the Windows Media Player clips on this site. Please use one of the other players.If you don't have a media player, you will need to download one to view media clips on this site. All 3 players have free versions available for download. Each link below should take you to a site where you may download the indicated player. They are listed in alphabetical order.At any of the links below, you may have to make some choices and supply information to be able to download the player. When the download is complete, an installer program will be downloaded to your computer. You must then use the installer to install the player. You may be required to make some more choices to complete this procedure. Normally, a sample movie will play to indicate the player was correctly installed. If you have any problems downloading or installing a specific player, refer to the information supplied by the player manufacturer on their site. The SFMTA is not responsible for any problems incurred by the download or installation of software to your computer. Downloading a playerThese links were current at the time this page was published. They are subject to change at any time. If you find a link that doesn't work, please let the SFMTA Webmaster know. About clip types and sizesMost clips on our site are streamed to your player. With streaming technology we can combine clip steams for different connection speeds, and the correct clip should stream to your player. For recent QuickTime and Real Player clips, you don't have to make a decision about file size, it's done automatically. For all Windows Media Player clips and for some of our older Cable Car Bell Ringing Contest clips, The SFMTA offers these clips in various file sizes, and you will need to choose the correct file size for your connection speed. If you are on a network connection or have cable or DSL access, you should be able to play the larger-sized clips, labeled "fast", with minimal effort. Smaller clips, "medium" and "slow", have more compression and do not look as good as larger versions. But they will start playing much faster than larger clips. If your connection speed is slow, you may have to wait a long time to access larger clips. You may need to experiment with the different sized clips to see which ones will play fast enough for your connection speed. Audio-only clips are only compressed at one file size because audio does not need as much compression to play at a reasonable quality. About accessibilityCurrently, video and audio clips do not contain any accessible features to enable sight or hearing-impaired users to access the contents of the clips beyond normal playback. The SFMTA is looking into enhanced features that may allow sight or hearing-impaired users to experience media clips more fully in the future. As with art images on this site, each series of media clips is accompanied by a Description page, indicated by "D", which provides a text description of the clip. Contact the SFMTA WebmasterIf you have any problems playing clips from this site or wish to let us know about your experience viewing these clips, please email the SFMTA Webmaster.
PDF infoPDF files require the free Adobe® Reader® for viewing. Complete steps 1 and 2 and click "download". PDF files posted on or after October 15, 2004, require Adobe Reader 6 or later. Full or basic version?We suggest that you choose the full version. It includes PDF accessibility features and a text search. Many PDFs on this site, but not all, can be viewed on Macintosh OS X using the Preview application. PDF Version 6 TroubleshootingIf a PDF version 6 file won't open, try these troubleshooting techniques:
About accessibilityMost PDF files published prior to June 26, 2003, are accompanied by one or more accessible HTML pages. They were produced using Adobe Acrobat 4. Most PDF files published on or after October 15, 2004, are tagged files, which are accessible both to screen readers and people with low vision (using the zoom and text reflow features). They are produced using Adobe Acrobat 6. A limited number of PDFs, primarily the Service Standards reports, are referred to as "tagged" rather than as "accessible" because the tagged files contain tables in a format which may not be read properly by a screen reader. Also, if we are posting a PDF which was supplied to us by somebody else, that PDF may not be tagged. We may be limited in our ability to provide a tagged PDF in such cases. Contact the SFMTA WebmasterIf you have any problems reading PDF files from this site or wish to let us know about your experience viewing these PDF files, or need alternative access to PDF content, please email the SFMTA Webmaster. PDF OCR DisclaimerSometimes we will post scanned documents on our site. We try to restrict these to correspondence and other documents which are sent to us from outside the SFMTA. When this happens, we may also make use of the Optical Character Recognition (OCR) feature of Adobe Acrobat in order to provide accessible, tagged text documents for use by people with visual impairments. OCR technology is not perfect, and therefore we cannot guarantee the quality of this process, although we do try to resolve substantive text that Acrobat has marked as ambiguous. Letterheads and signatures are not considered substantive portions of these documents, so we do not make a special effort to make those accessible if they are not converted to text by the OCR process. Also, the Acrobat software does not allow us to correct selected errors. PDF maps vs. GIF mapsSome maps on this site and our partner sites, such as transit.511.org, are provided in both PDF and GIF format. There are advantages and disadvantages to each format which may affect your choice of which version to view.
The maps on this website are intended for online use. In particular, PDFs of the System map, Downtown map, Market Street map, and Owl map will print at 150 dots per inch (dpi). If you are interested in a printed version, you may want to buy a map. Word document and Excel spreadsheet infoMicrosoft® Word and Microsoft Excel files require Microsoft Office 2000 or later, or any office document program which is capable of reading Microsoft Word or Excel 2000 documents. Free programs capable of reading these documents include:
Reading Word files in another program may result in problems with the appearance of the document, but the document will generally be readable. About accessibilityIf we provide a Word document, we may also provide a PDF file. Contact the SFMTA WebmasterIf you have any problems reading Word or Excel files from this site, wish to let us know about your experience viewing these Word or Excel files, or need alternative access to Word or Excel content, please email the SFMTA Webmaster. PowerPoint presentation infoMicrosoft PowerPoint® files require Microsoft PowerPoint 2000 or later, or any presentation program which is capable of reading Microsoft PowerPoint 2000 documents. Free programs capable of reading Microsoft PowerPoint 2003 documents include:
About accessibilityPowerPoint presentations on this site may not be accessible. Prior to June 26, 2003, we attempted to provide an accesible HTML eqivalent. Generally, PowerPoint files on this site contain summaries or highlights of staff or other reports. These reports may usually be found on this site as PDF files. A list of reports is available. Contact the SFMTA WebmasterIf you have any problems viewing PowerPoint files from this site, wish to let us know about your experience viewing these PowerPoint files, or need alternative access to PowerPoint content, please email the SFMTA Webmaster. SuggestionsIf you have any suggestions for improving accessibility of the SFMTA web site, please contact the The SFMTA webmaster. AcknowledgementsThe SFMTA received accessibility assistance from the Rose Resnick Lighthouse
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Copyright © 2000-2008 SFMTA. All rights reserved. Updated May 2, 2008
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