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| SFMTA home > About Us > Meetings > SFMTA Citizens Advisory Council (CAC) > OCSC January 23, 2006, minutes | |||
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City and County of San Francisco Operations & Customer Service Committee (OCSC) FINAL MINUTES Monday, January 23, 2006 at 3:00 p.m. 1. Call to Order / Roll Call (Agenda Item 1). The regular meeting of the Operations & Customer Service Committee (OCSC) was called to order at 3:05 p.m., Monday, January 23, 2006. Joan Downey (Chair) presided. A quorum was present including the following: OCSC Members Present at Roll Call: Joan Downey (Chair), Mary Burns, and Norman Rolfe. OCSC Members absent at Roll Call: Daniel Murphy arrived at 3:35 p.m. OCSC Members absent: Sue Cauthen MTA CAC Members, not on this committee, but also present: None MTA Staff (San Francisco Municipal Railway [Muni] and Department of Parking and Traffic [DPT]) Present: Jim Kelly (MTA Sr. Operations Manager), Brandan Scanlan (MTA Superintendent – Cable Car Operations), and Debra Reed (MTA CAC Secretary). Community Representatives Present: No members from the public were present. 2. Adopt Minutes of November 2006: 3. Public Comment – Concerning any issue within the jurisdiction of the Committee and not noted on the agenda: None. 4. Report of the Chair: Joan Downey (OCSC Chair) Ms. Downey spoke with Rosie West (community representative). Ms. West, although mobility impaired, was denied use of the handicap ramp by both an operator and an inspector at the West Portal station, citing that only wheelchairs were allowed to use the ramp. Daniel Murphy suggested continuing this concern at the next OCSC. 5. Cable Car Update: [Attachment] (Discussion/Action) Brendan Scanlan Mr. Scanlan responded to a list of questions. – An update on service on the cable car lines Co-mingling of funds had stopped. Drivers start service with no cash. Service continued to be sporadic. While there had been an improvement towards adequate staffing for deploying runs, on the other hand mechanical breakdowns such as cables and motors had been on an increase. An increase in inspectors would also effect improvements in lingering Shop resistance. To accomplish running cable cars every 8 minutes opposed to running off schedule at every 10 to 11 minutes would certainly increase Cable car revenue perhaps some 25 to 30%. Norman Rolfe pointed out that the Charter specified a 6-minute headway. – What’s the status of NextBus usage? Due to money problems, street inspectors were still waiting for purchases of vehicles installed with laptops to access NextBus. – Status of street inspectors? As part of the budget, the staff of inspectors were reduced from 14 to 6, also lost were an assistant and a secretary. However, due to early retirements, 9 inspectors were still maintained in the division, even though budgeted for 6 inspectors. A staff of 14 inspectors would be optimal for coverage. The division would greatly benefit from a superintendent, to increase moral, plan training needs, and develop team spirit. – Explanation of idle cars that continue to park at Drumm and California streets The small staff of inspectors had been bombarded just keeping the cars running, arranging shuttle busses when the lines go down, transporting drivers to get busses, relocating cable cars, towing, and others. An inspector had been relocated to Powell and California to monitor the service flow of Cable cars. A side point, there had been trainer cars (usually 2) that perhaps were mistaken to be idol cars. – What is the impact of limousines taking away business? Even motorized Cable cars had been spotted along the tracks. – Had any changes been made regarding the co-mingling personal funds with fare funds? Mayor Gavin Newsom and the new Executive Director Nathaniel Ford met with the Cable Car division regarding the Mayor’s scathing comments. While policies had always been in place, audits had been deficient. General Manager Fred Stephens, Michael Hursh with Security, and Dianne Buckbinder with Finance had been working on legislation with the Union and the City Attorney to roll out a comprehensive program by February 1, 2006. This program included fare handling, fare balancing, fare turn in, investigation on Cable cars, and disciplinary process. – Has driver as recommended by the CAC made any changes regarding tracking revenue? Since operators were assigned to runs, the focus would be directed by run, rather than by operator. There was a lack of resources for tracking purposes. Variables for consideration would include time of day (commuters using fast passes), line delays, headway variations resulting in more or less passengers, to name a few. The remaining staff after Budget cuts had been relegated to passenger service complaints, street supervision and administrative. Motion: CAC supports a continued staffing level of at least nine inspectors. CAC supports the purchase of at least four laptop computers for the inspectors use. CAC supports increased investigation of fare collection. CAC supports increased open hours of the fare collection booths at the cable car terminals. 2nd by Daniel Murphy 6. Muni Operations Daily Report review/explanation: Jim Kelly (Discussion/Action) Mr. Kelly distributed and reviewed a MUNI Operations Daily Report for January 20, 2006. He also explained the terms and how to read the report. The Operational Daily Report could be found posted at Rescue MUNI’s website at rescuemuni.org. 7. Motion re Metro Service – follow-up from Nov 2005 meeting: (Discussion/Action) Rather than a letter, Ms. Downey and Mary Burns composed the following motion: Motion: WHEREAS the OCSC has met with Metro Street Operations and Central Control personnel to try determine why the Metro system does not provide consistent, reliable service to customers; and WHEREAS Muni personnel appear to be doing the job they have been assigned to do but still the train headways seldom are within range of the published headways; and WHEREAS the lack of consistent, reliable, scheduled service had a direct impact on discouraging ridership, THEREFORE BE IT RESOLVED THAT the MTA CAC urges MTA to study Metro operations to determine how best to run the Metro lines efficiently, reliably, and consistent with published schedules. Here are some of the suggestions we have proposed in the past that we request you to consider for more efficient Metro operations: · Treat outbound L’s, K’s, and M’s as interchangeable such that the appropriate order and balance in service is maintained at all times · Assign a line manager or inspector who would be responsible for each route. Managers and inspectors should be trained to understand the general strategy for each route such that there are few contradictions between inspectors at different points of the route. NextBus should be used to assist in making necessary adjustments. · Metro should have a signal priority at every crossing in as many sections of each line as possible. Where possible, delete 4-way stop signs and replace with signals. The remaining stop signs on Muni routes should be coordinated with passenger stops and only be provided for passenger safety and convenience. Investigate the possibility of relocating the stop to combine the passenger stop near the safety stop. · Provide ticket vending machines to speed up loading at busy stops. · Provide more signs to encourage passengers with tickets to use all doors. 2nd by Norman Rolfe 8. Report on Visit to Balboa Park Muni Station Mary Burns 9. 39 Coit Update: (Discussion/Action) Sue Cauthen was not available. 10. Committee Members’ Questions/Information Requests (Discussion/Action) · Why is there no signage outside the Forrest Hill Station to indicate that this would be the entrance of where you would go to ride Muni Metro, perhaps a sign that says K, L, and M lines? · What are the procedures when a car parked on the tracks blocks a train? Just last week, an illegally parked car blocked the red area by the tunnel along the N Judah line. · Why did the project at 9th Avenue and Lincoln Way require the narrowing of the sidewalk · Please define the purpose for the street upgrade project at Beacon Street near Digby and Laidley streets · Southbound at Cole and Carl streets, there is still a problem with delivery trucks parking in bus zones designated for the 43 and the 37 lines. 11. Proposed Daniel Murphy commented that the OCSC committee needed to adopt the policy for the official meeting location change. The MTA CAC OCSC agreed to change the regular meeting date and location to every third Monday of every month, except December, at 3:00 p.m. at One South Van Ness Avenue, in room 3075. 2nd by Norman Rolfe 12. Schedule Upcoming Meetings and Agenda Items: [Attachments] (Discussion/Action) · Handicap ramp should be accessible to any disabled passenger – re-iterate the policy. · Service Standards with Debbie Denison, including DPT · Operator Training “Customer Relations” · Driver Training versus Mechanical Problems to Dan Weaver · Mary Burns’ Metro Tour · The meeting for March scheduled for March 27, 2006. 13. Adjournment: 5:34 p.m. Attachments: Draft of November 2005 Minutes Agenda Item 8 - Report on Visit to Balboa Park Muni Station Agenda Item 9 - Explore: |
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The San Francisco Municipal Transportation Agency (SFMTA) manages transportation in San Francisco, California. Copyright © 2000-2010 SFMTA. All rights reserved. Updated February 25, 2010
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