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If you want to make a comment or complaint, or if you have a general question about Muni, you are in the right place. You cannot submit a claim by email.

The San Francisco 3-1-1 Customer Service Center has implemented a self-service portal for receiving customer compliments, complaints, and lost item inquiries. You can communicate with us via the links below. If you have comments or suggestions regarding the portal, please submit them to mta_311@sfmta.com.

For website visitors with browser accessibility issues, a general comment, or a question, please continue to use the form on this page instead of following the links. Please do not use the form below for Lost and Found; call the San Francisco 3-1-1 Customer Service Center instead.

Use the 3-1-1 Customer Service Center Self-Service Portal

Use the accessible comment form

In the form below, items marked with an asterisk (*) are required.

Email

An email address is required to send your message.
(We will use this address to reply to your message.)

About your comment

What type of comment is this? (choose one, required)



If this message is not about a specific incident, skip to enter your message below.

Information about a specific incident

(be sure to include a.m. or p.m.)


(4 digit number painted on all Muni vehicles except 2 digits for cable cars)


(e.g., towards downtown, towards Ocean Beach, north, south, etc.)


(If available, the number on the employee's sleeve)


Comment

Enter the following for all submissions:

Contact info

Disclaimers

Any claim to recover for personal injury or property damage must be delivered to the Clerk of the Board of Supervisors or the Controller of the City and County of San Francisco, or mailed to the Clerk of the Board of Supervisors, the Controller, or to the Board of Supervisors at its principal office.

The information you submit here becomes part of the public record. More information about privacy is available. Please also see our Bulk and Repetitious Email policy.

   
   

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