Comments, Complaints and Questions

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If you want to make a comment or complaint, or if you have a general question about Muni, you are in the right place. If you want to make a claim, please view the instructions for filing a claim against the SFMTA or any other City department.

The San Francisco 311 Customer Service Center has implemented a self-service portal for receiving customer compliments, complaints, and lost item inquiries. You can communicate with 311 via the links below.

For Web site visitors with browser accessibility issues, a general comment, or a question, please call the San Francisco 311 Customer Service Center instead.

Use the 311 Customer Service Center Self-Service Portal

Compliment
Complaint
Lost and Found (complete Lost and Found info)
Track status of comments submitted via the 3 links above

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Service Center
Mail/Fax
E-mail
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Contact Bike
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Contact Admin

Shortcut to this page:
- www.sfmta.com/
  selfservice
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Sitewide links:


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