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If you are a regular customer or plan to use Muni a lot while visiting, consider one of the following fare options:
There are many places to buy passes and Passports.
One of the best deals around is the Official San Francisco Street & Transit Map. For $3, it gives you the following:
Get a map and learn how to use the system! Maps are available at most stores in San Francisco that sell maps, as well as from:
Muni maps are not available by mail order.
The "September 2012 map is the latest map issued. The sheet when spread out is approximately 35 by 22 inches.
Muni maps are also online. Online PDF files of the Official map are intended for online use and will print only at 150 dpi.
Have your fare or pass ready.
Boarding is quicker for everyone when you have your fare ready to put in the farebox. Searching for money at the farebox can hold up your trip.
If you already have valid proof of payment, you can save time by boarding by the back door.
No need to show your Clipper card to the driver. Just tap and hold it to a reader.
Take a look before you board.
See if anyone is leaving by the front door before you board. That person may be a senior or a person with a disability. They may need an extra moment or two to descend the steps.
If no seats are available, please move back.
If you have to stand, please move as far as you can to the back of the vehicle. This will allow other passengers to board faster.
Leave by the rear door.
Leaving by the rear door lets other passengers board faster. If you are a senior or a person with a disability, of course, you are welcome to leave by the front door.
Get to know Muni's lines.
Give up front seats for seniors and persons with disabilities.
Federal law mandates that the front seats of the bus be given up for seniors and persons with disabilities. Please do not sit in those seats if a senior or person with a disability needs a seat.
Here's the tip:
Speed up your trip by boarding at any door of any Metro streetcar with your Proof Of Payment. Open the rear doors by pushing the lighted white button.
And here's the rule:
You must have Proof of Payment on all Muni vehicles and in the paid area of underground Metro stations, even if you are not going to transfer. Violators are subject to fine.
Full details on Proof of Payment are available.
If you wish to make a compliment or complaint about our service, please use one of the following forms to file your compliment or complaint online:
If your compliment or complaint is about a particular incident, please get as much information as possible and applicable, including the employee's name or badge number, the number or letter of the Muni line, the four-digit number on the vehicle (cable car numbers have one or two digits), the location, the direction of travel, and the time of day.
Any claim to recover for personal injury or property damage (offsite link) must be delivered to the Clerk of the Board of Supervisors or the Controller of the City and County of San Francisco, or mailed to the Clerk of the Board of Supervisors, the Controller or to the Board of Supervisors at its principal office.
Children in strollers are welcome on Muni buses and trains. To ensure everyone’s convenience and safety, here are some tips for traveling with a stroller.
Accessible wayside boarding platforms, the special ramped platforms marked with the universal access symbol and usually near an island streetcar stop, and wheelchair lifts are intended for use only by disabled passengers or passengers with baby strollers. If you do not have a disability or a baby stroller, please do not attempt to board or alight by these facilities.
Safe and dependable service provided by courteous personnel is Muni's guiding principle.
Please cooperate with your transit operator in every way possible.
The following are not allowed on Muni vehicles or at Muni Metro stations (under San Francisco Transportation Code section 7.2.102 or under section 6 of the Municipal Police Code):
For Muni route, schedule, fare and accessible services information anytime: Visit www.sfmta.com or call 311.
311 Free language assistance / 免費語言協助 / Ayuda gratuita con el idioma / Бесплатная помощь переводчиков / Trợ giúp Thông dịch Miễn phí / Assistance linguistique gratuite / 無料の言語支援 / 무료 언어 지원 / Libreng tulong para sa wikang Tagalog / คว“มช่วยเหลือท“งภ“ษ“โดยไม่เส’ยค่าใช้จ่าย