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| SFMTA home > Transit > Customer info > Lost and Found | |||
Lost and Found on MuniDid you lose an item on Muni? Please call the San Francisco 311 Customer Service Center or use the self-service form. Please provide as much information as possible, including the date of loss, description of the lost item, the letter or number of the Muni line or route, the four digit number of the vehicle (cable car numbers have one or two digits), the location, the direction of travel and the time of day. Did you find an item on Muni and wish to report it? Give it to the vehicle operator or the Muni Metro station agent when it is safe to do so. All items will be forwarded to Muni Lost and Found. Frequently Asked Questions (FAQ)
Q: I lost an item on a Muni vehicle or in a Muni metro station. How do I report it?A: If you have lost an item within the last four hours, please call the San Francisco 311 Customer Service Center as soon as possible. It may be possible for you to retrieve the item from an operator. There are two ways to report a lost item: Online By Phone Please provide as much information as possible, including the date of loss, description of the lost item, the letter or number of the Muni line or route, the four digit number of the vehicle (cable car numbers have one or two digits), the location, the direction of travel and the time of day. The more information you provide, the easier it will be for us to return your item to you. Lost items may only be reported via the two above methods. You may not report an item at the Muni Lost and Found office in person. Q: I found a lost item on Muni. How do I report it?A: Find a backpack, purse, wallet, cell phone or other lost item on Muni and wish to report it? Give the item to the vehicle operator or the Muni Metro station agent when it is safe to do so. All items will be forwarded to Muni Lost and Found. Q: How long before I can claim a lost item?A: Please report your item lost as soon as possible to expedite its return. Because of the size of our transit system and the volume of lost items, it can take several business days for items to be routed to Muni Lost and Found. Processing time can vary based on the type of item. For critical items, such as wallets, passports, medication and other important items, the SFMTA will expedite the processing to ensure that it receives priority. Q: How will I know that my item has been recovered?A: If your item is recovered, you will be contacted by phone by a Muni Lost and Found employee. Q: After I am contacted about a recovered item, where do I go to claim it?A: Please contact Muni Customer Services at 415.701.5640 to arrange a pick up time. Our offices are located at One South Van Ness Avenue. Q: What do I need to bring to claim a recovered item?A: Please bring a form of photo identification such as a driver’s license, passport, or other official ID. Q: I can’t come to pick up my item in person. Can I send a third party?A: Yes, but you must provide appropriate identification and verification of your identity as well as that of the third party. No exceptions can be made to this rule. Please use the SFMTA Third Party Item Recovery Form. Please note that the SFMTA will not be responsible for your item after it has been picked up by the third party. Q: What if I live out of the area and/or cannot pick up the item myself?A: Shipping arrangements and related costs for a lost item are the sole responsibility of the customer. Recovered items will be packaged and available for pick up. Once Muni Lost and Found has contacted you regarding a lost item, the office will be able to provide you with relevant shipping information. Once an item has been mailed, it is no longer the responsibility of the SFMTA. Items lost in transit due to mail carrier negligence or misconduct are not the responsibility of the SFMTA. Provide your shipper or courier with the following address: SFMTA Lost and Found Q: How long does SFMTA hold a found item?A: Recovered items are held for a 60-day holding period, per state law. Q: What happens to items that are unclaimed?A: After a 60-day period, items that are unclaimed are destroyed, donated, disposed of or recycled. Q: How do I claim my lost cell phone or lost keys?A: Please log a lost item request with 311 first and provide a written description of your keys and cell phone. Because of the large number of lost keys and cell phones, you will need to come into the Lost and Found facility personally to claim your items. Please contact Muni Lost and Found at 415.701.5640 to arrange a time to visit our facility. When you come, please bring a written description of your lost keys or cell phone as well. We will need this to ensure that the correct set of keys or cell phone has been returned to you. If you are coming for a cell phone, please bring the Electronic Serial Number (ESN) so we can match your cell phone to you. Call your cellular provider if you do not know it. Because of the very large volume of lost, similar cell phones, we need this to identify your phone as yours.
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Muni transit service is operated by the Transit Division of the San Francisco Municipal Transportation Agency (SFMTA). Copyright © 2000-2010 SFMTA. All rights reserved. Updated February 25, 2010
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