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Safety Messages from the SFMTA
and the San Francisco Police Department
Personal safety
The SFPD has identified a recent trend of electronic devices robberies on Muni.
Passengers using iPhones and laptop computers on Muni vehicles are being targeted. Also being targeted are people using these devices while waiting for Muni vehicles at Muni coach stops, bus shelters, and light rail vehicle platforms.
Passengers are reminded to be aware of their surroundings while traveling on Muni. Suspects prey on victims using these devices knowing they are distracted while texting or listening to music on PDAs, using laptops, and talking on cellular phones. Passengers should be careful to limit the use of these devices and always be aware of other passengers on the vehicle.
If a passenger notices anything suspicious, the person should call the the San Francisco 311 Customer Service Center. For emergencies or for crimes in progress, call 911, or 415.553.8090 for cellular phones, and for non-emergencies, 415.553.0123.
Additional personal safety tips are available from San Francisco Safety Awareness for Everyone (SAFE), 415.553.1984.
TransitWatch
Since the terrorist attacks of September
11, 2001, many people have had varying degrees of discomfort in public places.
The SFMTA has prepared the following information about
safety and security on the Muni system to answer questions you may have, as
well as to assure you of our efforts to maintain the safest public transportation
system
possible.
Safety Recommendations
- Be aware of your surroundings. Most Muni customers use the same travel
pattern each day and become very familiar with stations, stops, vehicles,
and SFMTA employees, as well as other customers. Be alert for suspicious
people or objects. Most, of course, are harmless, but if you are genuinely
concerned, inform a police officer or SFMTA employee.
- Never confront a suspicious person or touch a suspicious
object. Move away from the object and notify police or SFMTA personnel immediately.
- Review emergency exit information posted
in Muni stations and vehicles. On your next
few rides, pay attention to the locations of
all exits from stations, buses, and streetcars.
Review the location of safety equipment on
vehicles.
- In the event
of an emergency
in a station
or vehicle,
remain calm – don’t
panic – follow
the instructions
of SFMTA or
rescue personnel.
- Between stations
in the subways never leave
a streetcar
unless instructed
or assisted
by SFMTA or
rescue personnel.
High voltage
electrical
systems that
power the cars
can be extremely
dangerous.
In recent years, the SFMTA and the City of San Francisco have made extensive
preparations for managing emergencies, including terrorist threats. We
train with and maintain constant communications with regional and federal
emergency and law enforcement agencies. Since the September 11 attack,
the SFMTA has been on a heightened state of alert, patrolling our stations,
other transit facilities and vehicles.
These safety recommendations are good precautions at all times on the
Muni system, not just during this period of public concern. Please be
assured that providing you with safe transportation each day remains
our top priority, and thank you for riding Muni.
Transit Watch
The SFMTA has launched Transit
Watch, a new public awareness and education campaign. Read about what
you can do to improve safety on Muni.
Personal safety
Help put Pickpockets out of business
Don't let your daily routine lull you into
giving pickpockets a better chance to do their dirty work. Here are some
tips on how to protect yourself from
pickpockets:
- Stay awake. A pickpocket's easiest victim is a sleeping customer. If you
feel drowsy, it's best to get up and stand.
- Stay alert. Be aware of your surroundings and the people around you.
- Beware of loud arguments or commotion. Incidents can be staged to
distract while a pocket is being picked.
- Backpacks are prime targets for pickpockets. Never wear your
backpack on your back. Either carry it in your hands or by
your side.
- Carry wallets inside coat or front pants
pocket - never in a backpack.
- Close all
handbags and
carry them
securely in
front of you.
- Avoid
displaying large
amounts of
money in
public.
- If
you are
the victim
of a
pickpocket, get
help immediately.
Reporting Crime on Muni
Did you see an incident you wish to report? Notify the vehicle operator if
it is safe to do so. Otherwise, call the San Franciso 311 Customer Service Center or the Muni Crime Hotline at 415-671-3181. Please get as much
information as possible, including the number or letter of the Muni line, the
four-digit number on the vehicle (cable car numbers have one or two digits),
the location, the direction of travel, and the time of day.
Additional Stops in the Evening
Ask for a "request stop."
Between 8:30 p.m. and 6:30 a.m., additional customer stops will be made
either for persons waiting for a bus or for customers on a bus at their request at the nearside corner of any street intersection
located between the regular stops. The nearside corner is the one the vehicle
reaches before it crosses the intersection.
However, this rule does not apply to the following streets, where stops will
be made only at the regularly designated stops at all times:
- Market Street, east of Castro Street;
- Van Ness Avenue;
- Columbus Avenue;
- Ocean Avenue;
- the north side of Lincoln Way, from 11th Avenue to 35th Avenue; and
- the north side of Lincoln Way, at 46th Avenue.
Cable Car Safety
Cable car safety tips for pedestrians and customers
Light Rail Vehicle (LRV) Emergency Instructions
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tiếng Việt
- In an emergency evacuation, rescue personnel will assist disabled passengers.
- If immediate evacuation is necessary, please assist such passengers. Leave wheelchairs on train.
- To stop train in an emergency, push red emergency stop button, located at each end of train.
- If instructed to open doors in emergency, pull red handle down and slide door sideways.
- To talk to train operator, press and release red intercom button, wait for operator to respond, push button to speak.
Evacuation Procedures
- Wait for instructions from Muni or safety personnel.
- Watch your step when exiting train.
- Subway emergency exit options:
- Use marked emergency exits
- Use passages marked by yellow lights to cross to other side of tunnel
- Walk to nearest station and exit
LRV emergency decal, PDF
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