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A transit shelter removal policy has been added to this page.
About the New "Wave" Shelters
Muni’s new “Seismic Wave” Transit Shelter may well be the most sustainable shelter under the sun. Form and function combine with green technology to create a compelling, iconic structure designed to meet the aesthetic and environmental needs of a City at the forefront of new age technology.
The San Francisco Municipal Transportation Agency (SFMTA) has contracted with Clear Channel Outdoor® to install and maintain transit shelters and kiosks. For an interactive map and to locate transit shelters, please visit the SFMTA transit shelter Web site.
To request service for an existing transit shelter, contact the San Francisco 311 customer service center.
The San Francisco Municipal Transportation Agency (SFMTA) provides transit shelters throughout San Francisco to ensure that transit customers have a comfortable area, protected from the elements, in which to wait for transit vehicles. Transit shelters fulfill an important way finding function by making transit stops more visible and providing a hub for critical customer information, such as a system map, real-time vehicle arrival information, specific route/line information and service hours. These transit shelters serve a broad section of the City’s population and provide our senior customers and customers with disabilities with an environment in which they can sit comfortably and wait for a transit vehicle. Lack of seating at transit stops can be a barrier to the use of public transit. It is the policy of the SFMTA to keep in place all shelters that have been installed and to pursue the placement of transit shelters at bus stops that lack this amenity.
Concerns regarding safety and security around transit shelters should be directed to SFMTA Operations Planning or Accessible Services, which will work with SFMTA Safety, Training, Security and Enforcement (in conjunction with the San Francisco Police Department) and transit shelter contract management to assess these concerns and to identify possible solutions. For example, the SFMTA may opt to accelerate the replacement of an existing, older-style transit shelter with a newly designed transit shelter that has a more open design that may be a deterrent to unwanted activity.
The SFMTA will only consider the removal of a transit shelter when either a hazardous situation or a disability access issue is identified and cannot be addressed through enforcement or an adjustment at the existing shelter site to improve access. The SFMTA will also take into consideration the needs of low-income and minority communities. Any transit shelter removal must be preceded by a public hearing held by the SFMTA. The SFMTA may also hold a community meeting prior to the public hearing to collect more information about community concerns and to discuss possible solutions. The Director of Transportation will make the final determination as to the removal of any transit shelter after receiving the recommendation of the hearing officer.
The SFMTA Board of Directors approved this policy on January 17, 2012.
Advertising on Shelters
For Muni route, schedule, fare and accessible services information anytime: Visit www.sfmta.com or call 311.
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