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| SFMTA home > Transit > Fares and sales > Clipper® > Frequently Asked Questions (FAQ) | |||
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Senior and Youth Clipper Cards RTC/Clipper Discount Photo ID Card Customers Reporting Card or Equipment Problems Adult Fare Clipper CardsHow can I get a Clipper card?
Please note: the Muni monthly "L" pass is not yet available on the Clipper card. "L" pass holders should keep their paper pass until further notice. Senior and Youth Clipper CardsHow can I get a Senior or Youth card? How do youth and senior fare discounts work with Clipper? I have a youth card. What happens when I am no longer eligible for youth discounts? How can I get a Senior or Youth card?SFMTA senior and youth customers must fill out an application to receive discount fare cards.
How do youth and senior fare discounts work with Clipper?Clipper youth and senior cards are specially encoded to automatically calculate the discounted cash or monthly pass fare each time you use Clipper. The Clipper fare payment system automatically recognizes that your card is eligible for one of these discounted products. I have a youth card. What happens when I am no longer eligible for youth discounts?Youth discounts will no longer be granted when your age exceeds the age limit for youth discounts established by the transit agency being used. On the day you are no longer eligible for a youth discount according to the transit agency being used, adult fares will be required.
If your card is set up for Autoload and your birthday is coming up, you should disable Autoload before the new pass or ride book is loaded to prevent a product from being loaded that you will not be able to fully use. After your birthday has passed, set up Autoload to load adult passes or ride books. RTC/Clipper Discount Photo ID CardWhat is the RTC/Clipper Discount Photo ID card? I already have an RTC card with my name and photo on it. Do I need to re-apply for a Clipper card? Will the value on my RTC Discount Photo ID card still be good if my card expires? What is the RTC/Clipper Discount Photo ID card?The RTC Discount Photo ID card is a version of Clipper created especially for customers with qualifying disabilities. Transit riders currently can use the RTC Discount Photo ID card's discounted Clipper features to pay their fares on agencies that accept the Clipper card. I already have a card with my name and photo on it. Do I need to re-apply for a Clipper card?No, if your RTC card already has a Clipper logo on it, you do not need a new card. You already have the appropriate card and can begin loading value on it. How can I get an RTC/Clipper card?Customers with qualifying disabilities must get an RTC Discount Photo ID card, as is currently required, at an RTC Office. This ID card is also their Clipper card. Customers can call the San Francisco 311 Customer Service Center or visit clippercard.com for a list of RTC offices. Will the value on my RTC Discount Photo ID card still be good if my card expires?Yes, you will always have access to any value stored on your card, but you will need to obtain a new card. Please call the Clipper Customer Service Center toll-free at 877.878.8883 (TTY/TDD 711 or 800.735.2929) before your card expires to ensure that your balance is transferred to your new card. I have an RTC Discount Photo ID card, and a medical attendant travels with me. How does my attendant get a discounted fare?If you completed the Medically Certified Eligibility Application Form, your card has an attendant symbol. The attendant is eligible for the discount fare while accompanying you as a rider with a valid RTC Discount Photo ID card. The attendant must pay their discounted fare separately with cash or buy a disabled Muni ticket at the faregate. The attendant cannot use your RTC Discount Photo ID card to pay their fare. The attendant is not eligible for a discount fare while traveling alone and the attendant will not be issued an RTC Discount Photo ID card unless he or she also is eligible for the RTC Discount Program. How to use the Clipper CardI have my Clipper card. What’s my next step? What kind of value can I put on my Clipper card? How do I add value to my Clipper card? How do I check my Clipper card's value? How do I use my Clipper card to ride? How do I use my Clipper card on the Cable Car? What do I do if my Clipper card is lost or stolen? I have my Clipper card. What’s my next step?If you ordered your Clipper card online or over the phone, or received your card in the mail after completing a senior or youth application, then your card is already registered. If you received your Adult card in person or from a TVM, protect your Adult card and balance by registering it online at Clipper website at clippercard.com or by calling Clipper Customer Service at 877.878.8883. If you have an RTC card you must contact Clipper Customer to register the balance portion of your Clipper card. Cards that are registered can be replaced if lost, stolen or damaged. The $5 balance transfer fee is waived for cards that have Autoload. What kind of value can I put on my Clipper card?You can add passes, ride books and cash value to your Clipper card. Any ticket or pass that you load onto a Clipper card works just like the paper version. Any cash value that you load works the same as cash, and can be used to pay your fare on every participating transit system. Additionally, Clipper makes your life easier by automatically applying applicable transfers and discounts and keeping track of your cash balance. How do I add value to my Clipper card?Asterisk (*) indicates value available after allotted time, but will not be reflected in your balance until you use your card.
How do I check my Clipper card’s value?
How do I use my Clipper card to ride?To tap your card, locate the Clipper card reader at the entrance of the transit vehicle, faregates or at a station and hold your card flat against the Clipper logo until you hear a beep or the gate opens. This means that your fare has been charged or your pass has been recognized. What do the beeps indicate?
How do I use my Clipper card on the Cable Car?All Muni monthly passes, except for the "L" pass, are accepted on the cable cars. If you have an active Muni monthly pass loaded on your card, just show the card to the Conductor. He or she will check for a valid pass using a handheld reader. Only valid SFMTA monthly passes loaded to Clipper are accepted on the Cable Car. If you do not have an active pass on your Clipper card, be prepared to pay your fare in cash. The handheld readers are not designed to deduct cash value from the Clipper card. What do I do if my Clipper card is lost or stolen?If your card is registered, you can replace your card and restore its balance for a small fee. Find out how by visiting the Clipper website at clippercard.com or calling Clipper Customer Service at 877.878.8883. Customers Reporting Card or Equipment ProblemsWhat do I do if my Clipper card is lost or stolen? How do customers report equipment failures? What do I do if I have problems using my card? I was charged the wrong fare. Can I get reimbursed? How do customers report equipment failures?
What do I do if I have problems using my card?
I was charged the wrong fare. Can I get reimbursed?Call the Clipper Customer Service Center at 877.878.8883, TDD/TTY 711 or 800.735.2929, to request reimbursement of any cash fares you feel have been mistakenly charged to your card. For more information, visit the Clipper pages at sfmta.com, the Clipper website at clippercard.com or call Clipper Customer Service at 877.878.8883. Explore Clipper:
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For Muni route, schedule, fare and accessible services information anytime: Visit www.sfmta.com or call 311.
Muni transit services are operated by the Transit Division of the San Francisco Municipal Transportation Agency (SFMTA). Copyright © 2000-2013 SFMTA. All rights reserved. Updated January 4, 2013 Clipper is a registered trademark of the Metropolitan Transportation Commission. |
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