Clipper Information for Customers with Disabilities

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This page contains information on how to use your RTC Discount Photo lD card as a Clipper card which will automatically provide discounts on Muni service.

If you already have an adult Clipper card and are obtaining an RTC Discount Photo ID card, please see the Clipper card discount FAQ.

How to obtain

Customers with qualifying disabilities receive an RTC Discount Photo ID card which is a Clipper card.

Learn how to obtain an RTC Discount Photo ID Card

How to use

To learn how to use the fare payment funtions of your RTC card, download an RTC/Disabled brochure (PDF) or call 877.878.8883.

Where to load your pass:

At a Muni Ticket Vending Machine, available in Metro Subway Stations.
By phone or online (877.878.8883 or the Clipper website at clippercard.com).
At a Clipper retailer: most Walgreens, call 877.878.8883 or go online for other outlets)

Defective cards

If you haven’t loaded a pass to your RTC Discount Photo ID card and you know the card is damaged/defective:

Take your damaged/defective card to the RTC Office, 27A Van Ness Ave at Market, Monday through Wednesday 10:30 a.m. to 4 p.m.
Your card will be checked to verify its not functioning and a new card will be ordered.
If your card is damaged, a $5 fee will be charged. There is no fee for replacing a defective card.
A replacement card will be processed within seven business days.
You may choose to have the replacement card sent to your home or elect to pick it up at the RTC office.

If you have loaded a pass to your RTC Discount Photo ID card and now it’s not working

Take your ID card and receipt of pass purchase to one of the two following locations: (If you don’t have a receipt, they will attempt to confirm your purchase)

RTC Office at 27A Van Ness Avenue: Monday through Wednesday 10:30 a.m. to 4 p.m.
Customer Service Center at 11 South Van Ness Avenue: Monday through Friday 8 a.m. to 5 p.m.

You will receive a sticker to use on your defective card while your replacement is being processed (about 7 business days)

If you want to check to see if RTC Discount Photo ID card is working

Go to a Muni Ticket Vending Machine (in Metro subway stations)

Select “View Balance”
Hold card to Clipper insignia
If screen changes, it works!

Use the transponder on the bus

Hold card to Clipper insignia on transponder
If it beeps, or lights flash, it works.

If you have any questions, call 311

Explore Clipper:

Clipper on Muni
Clipper fact sheet
Clipper Frequently Asked Questions (FAQ)
Clipper information for customers with disabilities
Senior Clipper information page
Youth Clipper information page
Clipper website

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