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| SFMTA home > Transit > Fares and sales > Muni Faregates | |||
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Faregates are used to admit customers to the paid area of Muni Metro subway stations. This page describes the new Clipper® faregates that have been installed as part of the changes to the Muni fare sales and collection system to prepare for Clipper. Frequently Asked QuestionsAbout the faregatesWhat is the purpose of the new faregates? How do the new faregates work? What is the purpose of the new faregates?The primary purpose is to replace the 30-year old turnstiles that have exceeded their useful life. Also, the new faregates will support SFMTA’s plan to transition to the regional Clipper card fare payment. How do the new faregates work?Upon entry, the faregates will open when a customer taps a Clipper card or Muni Ticket to a Clipper reader. Upon exit, the faregate will open when a customer approaches. Fare mediaDo the new faregates take coins or tokens? What if I use a paper monthly pass, not a Clipper card? Do the new faregates take coins or tokens?No. Customers who wish to pay with coins or tokens must purchase a Clipper® card or a Muni Ticket with a fare product at Muni's Ticket Vending Machine. What if I use a paper monthly pass, not a Clipper card?Temporary readers for your pass have been installed on top of the faregate console. You will swipe your paper pass through this reader for entry. Paper passes are being phased out of the system. Customers will load their pass to a Clipper card. TransfersDo the new faregates issue paper transfers? What if I start my trip on the bus and have a paper transfer, how will I enter? What if there is no station agent; how will I enter with my transfer? Do the new faregates issue paper transfers?Transfers are automatically applied to your Clipper card or Muni Ticket. There is no need for a paper transfer. What if I start my trip on the bus and have a paper transfer, how will I enter?Just as you do now. Show your paper transfer to the station agent to enter the faregate. What if there is no station agent; how will I enter with my transfer?If you have proof of payment, enter the faregate nearest the station agent’s booth. Entering and exitingHow does the faregate work if there are a lot of people entering at one time? How do the faregates work when I want to exit? Are the new emergency gates locked? How does the faregate work if there are a lot of people entering at one time?As long as everyone taps their Clipper card or Muni Ticket properly, the faregates will stay open allowing for high volume traffic. You do not have to wait for the faregate to close before tapping your card or ticket. How do the faregates work when I want to exit?The faregates detect motion and will open as you approach the gate. You do not need to tap your Clipper card or Muni Ticket to exit. Are the new emergency gates locked?Yes, they are locked and also alarmed. These gates are for emergency entry and exit use only. Wide-aisle faregates allow entry for large roller bags and other items. Explore: |
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For Muni route, schedule, fare and accessible services information anytime: Visit www.sfmta.com or call 311.
Muni transit services are operated by the Transit Division of the San Francisco Municipal Transportation Agency (SFMTA). Copyright © 2000-2013 SFMTA. All rights reserved. Updated January 4, 2013
Fast Pass is a registered trademark of the City and County of San Francisco. |
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