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This page contains detailed information about Proof of Payment. A more general overview is available.
When do you need Proof of Payment?
Do I need a transfer if I'm not going to transfer?
How can POP speed up your Metro ride and everyone else's?
What constitutes Proof of Payment?
What does not constitute Proof of Payment?
How and When do you get your Proof of Payment?
How do you board a Muni vehicle on the street or at an outside Muni station, excluding West Portal Station?
How do you enter a Muni subway station that is controlled by faregates?
What if you lose your Proof of Payment?
What if your Proof of Payment expires during your trip?
How is POP policy enforced?
What are the penalties for not having Proof of Payment?
What do you do if you receive a Muni transit violation?
When do you need Proof of Payment?
- While riding any Muni rail line.
- While riding any Muni bus route.
- While inside the paid area of any Muni station controlled by fare gates.
Do I need a transfer if I'm not going to transfer?
Yes. It is not just a transfer; it is also a fare receipt.
If you pay with a Clipper® card, the transfer will be stored on the card. You will not need a paper transfer.
How can POP speed up your Metro ride and everyone else's?
If you have Proof of Payment before you board a Metro streetcar — J, K, L, M, N, S, T, Metro Ballpark Shuttle, or a historic streetcar or any Muni bus — on the surface:
- you may board by any door of a Muni vehicle,
- you do not need to show your Proof of Payment.
- you do not have to fumble for change.
- the driver can spend less time at the stop.
- With a Clipper card loaded with a pass or cash value, just tap and hold the card at any reader on the streetcar upon boarding.
What constitutes Proof of Payment?
- A valid Muni Adult or Lifeline Pass.
- A valid Muni discount Pass when used with proof of age, disability or Medicare card.
- A valid Muni Passport, Day Pass, or Adult CityPASS®.
- A valid Youth CityPASS with proof of age.
- A Clipper card with one of the above items purchased on it.
- A valid Muni Ticket that has been tapped and held to a Clipper reader or Muni Metro faregate within the last 90 minutes, except on cable cars.
- An un-expired Muni transfer, except on cable cars.
- On the 14L, 28, 28L or 54 route, a valid Muni coupon that was issued at Daly City BART station.
- A Clipper card tapped and held for a cash fare is valid for 90 minutes after tapping.
- An Embarcadero BART AT&T Park transfer is only good for rides from Embarcadero BART via Muni Metro to AT&T Park, and only immediately before Giants' games or other selected events.
What does NOT constitute Proof of Payment?
- Any Proof of Payment which has expired.
- A ticket from a Youth Fifteen-Ride ticket booklet.
- A Muni token or token coupon.
- Cash.
- An expired transfer on a Clipper card.
- A Clipper fare card that has not yet purchased a Proof of Payment covering the current trip.
- A Muni Passport that has not had dates scratched off to show its effective dates.
- A CityPASS that has not been marked with its effective dates.
- A Senior Pass, Youth Pass or Youth CityPASS without proof of age.
- On a cable car, any transfer, whether paper or on a Clipper card.
How and When do you get your Proof of Payment?
- Passes, Passports, and the CityPASS may be purchased in advance at various vendors.
- Day Passes may be purchased on cable cars on the day of use.
- Transfers must be obtained by customers paying cash at the start of your trip.
- A pass stored on a Clipper card will serve as Proof of Payment when you tap and hold your card to a Clipper reader or Muni Metro faregate.
- On a Clipper card with cash value or a Muni ticket with a trip, proof of payment for 90 minutes is automatically stored on the card when you tap and hold your card to a Clipper reader or Muni Metro faregate.
How do you board a Muni vehicle on the street or at an outside Muni station, excluding West Portal Station?
If you already have Proof of Payment:
- Make sure you have your Proof of Payment before boarding, and that it will be valid for the duration of your entire trip within the Muni Metro System.
- Use any door. Do not show your Proof of Payment to the driver.
- Rear doors on Metro rail cars can be opened by pressing the lighted white button near the door.
- If you have a Clipper card or Muni ticket, tap and hold your card to a Clipper reader upon boarding any Muni vehicle.
If you don't have Proof of Payment yet,
or your Proof of Payment will expire before the end of your trip:
- Have your fare ready before the vehicle arrives.
- Board the front door of the vehicle.
- If there is more than one car running as a train, you must board the front door of the first car, unless you are paying with a Clipper card or Muni ticket.
- If you are paying a discount fare, have a valid proof of eligibility ready and show it to the driver.
- Pay your fare with one of the following:
- any combination of dollar bills and coins. No change is given.
- a token.
- valid token coupon.
- Clipper card having cash value. Tap and hold your card to the Clipper reader.
- Muni ticket having at least one trip. Tap and hold your ticket to the Clipper reader.
- BART-to-Muni coupon at Daly City for transfer to the 28 or 54 line.
- Take a transfer from the driver.
- On a Clipper card or Muni ticket, transfers will be automatically added to the card. No need to ask for a transfer.
- Make sure the transfer displays the current date, and that the last time shown on the transfer allows you 90 minutes to complete your journey; if not, notify the driver and get a corrected transfer immediately.
- "Late night" transfers are issued at surface stops after 8:30 p.m. They are good from 8:30 p.m. the same day until 5 a.m. the next day.
- Clipper cards and Muni tickets provide 90 minutes at all times; there is no Late Night transfer with Clipper cards or Muni tickets. If you want a Late Night transfer, you must board on the surface and pay with cash.
- Keep the transfer for your entire trip on all Muni Metro lines—both subway and surface—as well as while inside the paid area of Muni Metro subway stations, the area within the faregates, including train platforms.
- Now that you have your transfer, you may board any Metro streetcar, historic streetcar or bus through any door as long as the transfer will be valid for the duration of your entire trip within the Muni Metro System.
Tap and hold your Clipper card or Muni ticket to the card reader with every time you board.
How do you enter a Muni subway station that is controlled by faregates?
If you already have Proof of Payment:
- Make sure you have your Proof of Payment, and that it will be valid the duration of your entire trip within the Muni Metro System.
- If you are using a paper pass, swipe the pass through the faregate pass reader.
- If the faregate does not work or is closed, check the front of the faregates for a lit green "open" sign, and use an open faregate.
- If all of the faregates show a red "closed" sign, then follow the instructions below for "If no agent is present and you cannot use the faregates".
- If you are using a Clipper card or Muni ticket, tap and hold the card or ticket to the reader on the faregate and enter.
- If the faregate does not work or is closed, check the front of the faregates for a lit green "open" sign, and use an open faregate.
- If all of the faregates show a red "closed" sign, then follow the instructions below for "If no agent is present and you cannot use the faregates".
- If you are using some other form of Proof of Payment, use the faregate closest to the agent booth, and show your Proof of Payment to the agent.
If no agent is present:
- Make sure you have your Proof of Payment, and that it will be valid the duration of your entire trip within the Muni Metro System.
- You may use the faregate closest to the agent's booth to enter. Do not enter the faregate if you do not have Proof of Payment.
- If you need to use the platform elevator for accessibility, you may do so. Do not enter the platform elevator if you do not have Proof of Payment.
If you don't have Proof of Payment yet:
You must purchase a Muni fare product at a Muni ticket vending machine, then tap and hold it to a faregate reader. This will provide you with Proof of Payment for 90 minutes.
What to do if you have electronic Proof of Payment and no faregates work? and
What to do if you have paper Proof of Payment and the faregate closest to the agent booth doesn't work?
This would not normally happen.
- There may be times where a subway booth is temporarily not staffed.
- If there is a sign in the agent booth reading:
NO AGENT
ON DUTY
- Embarcadero, Montgomery, Powell, Civic Center stations (eastern end): Go down the hallway to the booth at the western end of the station (away from the Ferry Building).
- Van Ness station (south side): Go to the booth on the north side of the station (nearest Van Ness Avenue).
- West Portal Station (outbound side): Go to the booth on the east (inbound) side of the station.
- At all other booths, walk through the faregate nearest to the agent booth:
- Western end of Embarcadero, Montgomery, Powell, or Civic Center stations.
- North side of Van Ness station.
- East (inbound) side of West Portal station.
- Church, Castro, and Forest Hill stations.
- In some severe situations, customers may be allowed to pay at the farebox of the first car next to the operator. A transfer must be obtained from the operator at the time of payment and must be retained by the customer as Proof of Payment. Customers are advised they will only be allowed to do this with official authorization from Muni.
What if you lose your Proof of Payment?
You will have to obtain a new Proof of Payment. See How and When do you get your Proof of Payment?
What if your Proof of Payment expires during your trip?
If you have a paper transfer:
- Don't get stuck entering with a transfer that will later expire while you are waiting on a platform or riding in a vehicle. If you are not sure your transfer will last, then pay for a fresh trip on the surface or at a Ticket Vending Machine in the subway.
- If your Proof of Payment is about to expire, be sure to obtain a new Proof of Payment before the old one expires.
- If your Proof of Payment has expired and you are riding a Proof of Payment vehicle,
- If you are on the surface, go pay your fare immediately if it is safe to do so, and get a transfer as Proof of Payment, or else exit the vehicle at the next stop.
- If you are inside the paid area of a Muni station, or on a vehicle in the subway, exit the station and obtain Proof of Payment .
- Don't try this if Proof of Payment enforcement officers are aboard the vehicle or present in the paid area of the station; it is too late to correct the problem.
If you have a transfer on a Clipper card or Muni ticket:
- You will need to have cash or a ride available on your card or ticket for a new payment.
- If the transfer loaded on your card or ticket is going to expire during your trip, do not board the second car of a two-car train unless you are absolutely certain your card or ticket has sufficient cash or ride value to pay an additional fare.
- You will need to track when your transfer will expire.
- Upon the 90-minute transfer expiring, you will need to re-tap and hold your card or ticket to a Clipper reader to get an additional 90 minutes of travel time.
- If the reader rejects your card or ticket, you will need to go to the operator and pay a fare in cash and receive a paper transfer.
How is POP policy enforced?
What are the penalties for not having Proof of Payment?
- Muni Fare Inspectors may ask you for Proof of Payment on board any Muni rail line or bus route, or in the paid area of Muni Metro subway stations between the Embarcadero and West Portal stations.
- Traveling without a valid Proof of Payment or supplying false information to a Fare Inspector, may result in fines of up to $500.
- Supplying false information to a Fare Inspector may also result in jail time.
- There will also be an additional assessment of $250 (offsite link) if you fail to pay your fine or fail to show up for scheduled court appearances.
- These amounts are subject to change without notice.
- This policy is authorized under San Francisco Transportation Code section 7.2.101, formerly section 127.
What do you do if you
receive a Muni transit violation for Proof of Payment or Misconduct?
The violation was issued to an adult on or after on or after February 4, 2008
The violation was issued to an adult before February 4, 2008
The violation was issued to a juvenile
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