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Major Points
- To plan a trip from point A to point B, use the Trip Planner:
- This is a work in progress and there are a few glitches and unsupported features.
- If you have a problem with a resulting itinerary, click the Feedback link at the end of the itinerary (new website only). For the accessible website, or for all other comments, use the Suggestions link.
- The trip planner plans specific trips for the day and time you specify. For a general guide to Muni lines, visit our Route Guide instead.
In Brief
The 511 Transit Trip PlannerSM lets you plan your trips on Muni and other Bay Area transit. You'll enter your starting point and destination, make some choices about your trip, and receive an itinerary. It is our most used site feature. The TakeTransit Trip Planner is presented by the Metropolitan Transportation Commission (offsite link).
The trip planner is a work in progress and may not always reflect Muni vehicle signage or Muni fare policies. It does not yet support accessible or bike trips. Please report any problems by clicking the "Suggestions" link in the left column of the Trip Planner page that the problem occurs on.
The trip planner plans the best trips for the day, time, and options you specify. Changing any of these may result in completely different trips. For a more general guide to Muni lines, visit our Route Guide instead.
In Detail
- There is a Trip Planner (offsite link) available at the 511.org Web site for planning trips on public transit within the San Francisco Bay Area (offsite link) including on Muni.
- The Trip Planner has both a new version with trip maps and an accessible version that can be used by customers with disabilities.
- There is an instructions page (offsite link). You may want to read it prior to using the trip planner.
- Important: Some addresses, intersections and landmarks may not be recognized by the Trip Planner. If this happens, try entering the city name. You can enter sf for San Francisco.
- If the trip planner doesn't recognize an intersection, try an address, or vice versa.
- Some addresses and landmarks may not be shown in their actual location; this may affect your itinerary.
- The trip planner may on rare occasion plan a trip to or from a timepoint which is not available to the public, or that uses a route segment which is not in service. We have attempted to provide messages concerning these situations, but cannot guarantee we have allowed for all such situations. As of this writing, these notes will show for all trips of affected lines, not just the affected trips.
- The trip planner is a work in progress and may contain some inaccurate data or "bugs". Here is the best way to report a trip planner problem:
- Go to the Trip Planner.
- Enter your desired trip.
- Click Plan your trip!
- The trip planner may then ask you (once or twice) to select between multiple addresses. If so, choose the address that you want, and click Plan your trip! again,
- If it still doesn't work, or if you still want to make a comment, click the Feedback or Submit Suggestion link at the end of the itinerary, then
- Describe the problem.
- Click the Submit button.
- This sends the 511 folks not only your comment, but also the trip you tried to plan so they can see what you saw.
- The trip planner does not indicate wheelchair access. If you need accessibility information for Muni, contact Accessible Services at 415-923.6142; TTY 415-351-3443. Regional accessibility information (offsite link) is also available.
- It does not indicate bike access; see bikes on Muni and regional bike transit (offsite link) information.
- It only shows scheduled service. It does not account for temporary detours or service disruptions.
- It may give incorrect information regarding Muni vehicle headsigns, fares, or transfers.
- If an itinerary looks strange to you, we recommend changing your options.
- While Muni provides data to Bay Area Transportation for the TakeTransit Trip Planner, we are not responsible for how the data is used, nor are we responsible for data from other transit agencies. (Disclaimer)
- If you would like to verify Muni service or fares as part of an itinerary generated by the trip planner, you may call the San Francisco 311 Customer Service Center. The center is open at all times. Toll-free information is available.
- You can also verify Muni service from our Route and Schedule Info (offsite link).
Now that you know more about the trip planner, we invite you to try it. We hope you will find it useful in planning trips on Muni and other Bay Area transit.
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