These standards are a mandate of Proposition E. They can be viewed in the Portable Document Format (PDF). Some versions are also available as plain text or Microsoft Word.

PDF help is available.
Word help is available.

If you are unable to use supplied versions, please contact Travis Fox at 415.701.5218.

Service standards reference sheet as of FY 2009 (accessible PDF)

• FY 2011-2012 proposed service standards (accessible PDF)
• FY 2010 second quarter:
  • FY 2010 second quarter standards scorecard (PDF); contact Travis Fox at 415.701.5218 for accessibility assistance
• FY 2010 first quarter:
  • FY 2010 first quarter presentation (PDF); contact Travis Fox at 415.701.5218 for accessibility assistance.
  • FY 2010 first quarter standards report (PDF); contact Travis Fox at 415.701.5218 for accessibility assistance
• FY 2010 proposed service standards as of June 26, 2009 (accessible PDF)
• FY 2009 fourth quarter report:

  • Service Standards Report (tagged PDF); contact Travis Fox at 415.701.5218 for accessibility assistance

• FY 2009 third quarter report (tagged PDF; data tables are accessible, performance and trend indicators are not)
• FY 2009 second quarter
  • FY 2009 Service Standards scorecard (PDF with graphs)
  • FY 2009 Service Standards slide presentation (PDF)
• FY 2009 first quarter
  • FY 2009 first quarter Service Standards Report (PDF with graphs)
• FY 2008 fourth quarter
  • FY 2008 fourth quarter Service Standards Appendix (accessible PDF)
  • FY 2008 fourth quarter Service Standards Report (PDF with graphs)
• FY 2009 Changes (version 6 accessible PDF)
  
• FY 2008 third quarter
  • FY 2008 third quarter Service Standards Appendix (accessible PDF)
  • FY 2008 third quarter Service Standards Appendix (compact PDF)
  • FY 2008 third quarter Service Standards Report (PDF with graphs)

• FY 2008 second quarter

  • FY 2008 second quarter Service Standards Report (PDF)
  • FY 2008 second quarter Service Standards Appendix (non-accessible PDF)
  • FY 2008 second quarter Service Standards Appendix (accessible PDF)
  • FY 2008 second quarter Service Standards Presentation (PDF)
• FY 2008 first quarter
  • FY 2008 first quarter Service Standards Report (PDF, 284 kb)
  • FY 2008 first quarter Service Standards Data (compact, 33 pages, 281 kb)
  • FY 2008 first quarter Service Standards Data (51 pages, version 6 accessible PDF, 554 kb)
    
• Proposed FY 2008 Service Standards as presented at the June 29, 2007, SFMTA Board meeting (agenda item 16)
  • Item 16 proposed FY 2008 Service Standards goals (tagged, not accessible to screen readers, 326 kb)
  • Item 16 proposed FY 2008 Service Standards goals (web page, for screen readers only) (to be posted)
    
    

• FY 2007 fourth quarter
  • FY 2007 fourth quarter Service Standards Report (PDF, 308 kb)
  • FY 2007 fourth quarter Service Standards Data (compact, 31 pages, 306 kb)
  • FY 2007 fourth quarter Service Standards Data (60 pages, version 6 accessible PDF, 741 kb)
    
• FY 2007 third quarter
  • FY 2007 third quarter Report (version 5 PDF, 183 kb)
  • FY 2007 third quarter Report (version 6 accessible PDF, 401 kb)
    
• FY 2007 first quarter
  • FY 2007 first quarter Report (version 5 PDF, 162 kb)
  • FY 2007 first quarter Report (version 6 accessible PDF, 306 kb)
  • FY 2007 first quarter Summary
    
• FY 2007 Proposed Changes to Service Standards (version 6 accessible PDF, 497 kb)
  
• FY 2006 fourth quarter
  • FY 2006 fourth quarter report (version 5 PDF, 206 kb)
  • FY 2006 fourth quarter report (version 6 accessible PDF, 471 kb)
  • FY 2006 fourth quarter overview (version 5 PDF, 74 kb)
• FY 2006 third quarter
  • FY 2006 third quarter summary (version 6 accessible PDF)
• Plan to Accomplish Prop E Objectives
  • Plan to Accomplish Prop E Objectives of 85% (version 5 PDF, 79 kb)
  • Plan to Accomplish Prop E Objectives of 85% (version 6 accessible PDF, 131 kb)
• FY 2006 second quarter
  • FY 2006 second quarter report (version 5 PDF, 214 kb)
  • FY 2006 second quarter report (version 6 accessible PDF, 773 kb)
• FY 2006 first quarter
  • FY 2006 first quarter overview (version 5 PDF, 47 kb)
  • FY 2006 first quarter overview (version 6 accessible PDF, 102 kb)
  • FY 2006 first quarter report (version 5 PDF, 162 kb)
  • FY 2006 first quarter report (version 6 tagged PDF, 706 kb)
• FY 2005 proposed changes
  • FY 2005 proposed changes (PDF, 197kb) considered at the SFMTA meeting of June 15, 2004
• FY 2005 fourth quarter
  • FY 2005 fourth quarter report (version 5 PDF, 186 kb)
  • FY 2005 fourth quarter report (version 6 tagged PDF, 1.2 meg)
• FY 2005 third quarter
  • FY 2005 third quarter report (version 5 PDF, 167 kb)
  • FY 2005 third quarter report (version 6 tagged PDF, 1.1 meg)
• FY 2005 second quarter
  • FY 2005 second quarter report (version 4 PDF, 145kb)
  • FY 2005 second quarter report (version 6 tagged PDF, 886kb)
• FY 2005 first quarter
  • FY 2005 first quarter report (version 4 PDF, 129kb)
  • FY 2005 first quarter report (version 6 tagged PDF, 412kb)

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