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Muni Farebox Survey

Thank you for sharing your thoughts about Muni's new fareboxes and tickets.

This survey should take about 2 minutes to complete.

You and your fellow riders board Muni more than 725,000 times every day. And your responses here will help us improve the payment experience for everyone.

1. How often do you typically pay your Muni fare with cash?

2. Please think about the last time you purchased a ticket using the new Muni farebox. How would you rate your satisfaction with the:

	Very satisfied	Satisfied	Neutral	Dissatisfied	Very dissatisfied
Overall ticket purchase experience	Very satisfied of row Overall ticket purchase experience-	Satisfied of row Overall ticket purchase experience-	Neutral of row Overall ticket purchase experience-	Dissatisfied of row Overall ticket purchase experience-	Very dissatisfied of row Overall ticket purchase experience-
Ease of the ticket purchase process	Very satisfied of row Ease of the ticket purchase process-	Satisfied of row Ease of the ticket purchase process-	Neutral of row Ease of the ticket purchase process-	Dissatisfied of row Ease of the ticket purchase process-	Very dissatisfied of row Ease of the ticket purchase process-
Helpfulness of the Muni operator	Very satisfied of row Helpfulness of the Muni operator-	Satisfied of row Helpfulness of the Muni operator-	Neutral of row Helpfulness of the Muni operator-	Dissatisfied of row Helpfulness of the Muni operator-	Very dissatisfied of row Helpfulness of the Muni operator-
Clarity of information on the ticket	Very satisfied of row Clarity of information on the ticket-	Satisfied of row Clarity of information on the ticket-	Neutral of row Clarity of information on the ticket-	Dissatisfied of row Clarity of information on the ticket-	Very dissatisfied of row Clarity of information on the ticket-

3. Did you know that you are required to keep your ticket for the entire duration of your trip?

4. Did you know that your ticket is your transfer, whether you planned to ride one route or transfer multiple times?

5. Your Muni ticket should be straightforward and easy to understand. How satisfied are you with its information?

6. Looking at this receipt, how clearly does it state that you may be fined if the full fare amount is not paid?

7. Please provide any additional feedback on the clarity of the above receipt:

8. In general, how do you typically get to work, school or other places in San Francisco?
Check all that apply.

9. What is your age?

55 or more
35-54
18-34

10. The SFMTA strives to provide excellent travel choices to San Francisco. Please share any additional thoughts about your Muni farebox experience in the space below: