Paratransit

Paratransit van and taxi services are provided 24 hours a day, 7 days a week, 365 days a year.

San Francisco Paratransit is a van and taxi program for people unable to independently use or access public transit because of a disability or disabling health condition. Since 1990, the Americans with Disabilities Act (ADA) has required all public transit agencies to provide paratransit services to eligible disabled people. Muni has provided paratransit services for more than 30 years. Muni contracts with a Paratransit Broker to manage the service. The Paratransit Broker contracts with van and taxi companies to provide transportation.

Service is provided within San Francisco, to Treasure Island, and to the northernmost part of Daly City in San Mateo County and to Marin Headlands on weekends mirroring the Muni 76X-Marin Headlands line. To determine if your destination is in the San Francisco Paratransit service area, please call the Paratransit Office at 415.351.7000. Please note that San Francisco Paratransit does not serve any Bay Area airports. See Regional Paratransit below for airport service.

Please feel free to contact us!

San Francisco Paratransit

68 12th Street, 1st Floor

San Francisco, CA 94103

Phone: (415) 351-7000

Email: sfparatransit@veoliatransdev.com

You can also visit us on the web at http://www.sfparatransit.com/

 

Eligibility

To be eligible for paratransit, you must be unable to use Muni’s accessible buses, trains, or streetcars some or all of the time, without the aid of another person. In addition, if you are unable to get to and from a bus or Metro stop or station, you may be eligible for paratransit. Guidelines for eligibility come from the ADA.

How to Apply

If you are unable to independently use Muni or BART some or all of the time due to a disability, you may submit an application for ADA Paratransit service. To get an application you may:

  • Phone the San Francisco Paratransit program office at 415.351.7050 (TTY 415.351.3942).
  • Pick up an application at the Paratransit office (68 12th St.), Monday through Friday, 9:00 am to 4:45 pm
  • Download the application from www.sfparatransit.com.
  • To obtain an application in an accessible format or in a foreign language, or for a referral for help in completing the application, please call the Paratransit office.

3 Types of Paratransit

1. SF Access Van Service

SF Access (for ambulatory persons and for persons who use wheelchairs) provides pre-scheduled, door-to-door ADA van services. SF Access is a shared-ride service. SF Access customers must make a reservation from one to seven days before the day of the trip, and service is provided within one hour of the requested pick-up time.

2. Taxi Services

Paratransit taxi is the same curb-to-curb taxi service that is available to the general public. This is not an ADA mandated service, but many customers find that it better meets their transportation needs. Currently, due to budget constraints, paratransit taxi service is not available to most new customers. Some exceptions are made for wheelchair users, those needing kidney dialysis, and people over 80 years of age.

3. Group Van Service

Group Van is a pre-scheduled van service providing door-to-door transportation to groups of ADA-eligible customers attending specific agency programs such as Adult Day Health Care, senior centers, or work sites.

Regional Paratransit

Paratransit services are an important part of the Bay Area’s regional transportation system. For individuals who are paratransit eligible, each local transit operator provides paratransit services that are comparable to the fixed-route services in the area.

Please contact the local paratransit provider directly for more information or to arrange a trip.

East Bay Paratransit
(BART/AC Transit Paratransit)
510.287.5000

Whistlestop Wheels
(Golden Gate Paratransit)
415.456.9062

Rediwheels (SamTrans Paratransit)
800.660.4287

Outreach (VTA Paratransit)
800.400.3440

Please note that San Francisco Paratransit does not serve any Bay Area airports. Rediwheels serves the San Francisco International Airport, and East Bay Paratransit serves the Oakland International Airport.

Paratransit for Visitors

ADA-certified persons who are visiting from outside San Francisco will be served by San Francisco Paratransit. For more information, please call the Paratransit office in advance of your visit. For ADA-certified visitors from outside the Bay Area, eligibility will be valid for up to 21 days in a rolling twelve-month period. Visitors needing service for longer than 21 days will need to apply for Bay Area ADA Paratransit eligibility.

MV Transportation (415.285.6945) will provide weekend paratransit service to newly arrived visitors but visitors must contact San Francisco Paratransit (415.351.7050) on the next business day to register for visitor services.

Paratransit Coordinating Council (PCC)

Muni has a long history of community involvement with paratransit services. The Paratransit Coordinating Council (PCC) is an advisory body for customers, service providers, social service agency representatives and others to provide input on the paratransit program. The Executive Committee of the PCC meets regularly to discuss and provide input to Muni on paratransit services. To become involved, call SFMTA Accessible Services at 415.701.4485 (TTY 415.701.4730).