Percentage of streets-related customer requests addressed within timeliness standards
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Value |
Accountability: Responsible stewardship of public funds through efficient provision of projects and services that meet the needs of the public. |
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Metric |
Percentage of streets-related customer requests addressed within timeliness standards |
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Purpose |
Gives us a response time to work requests, monitoring response times, ways to improve and adjust. Improves coordination between units to address concerns and work requests. |
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Definition |
The percentage of street-related customer requests addressed within timeliness standards is determined by the number of cases closed within timeliness standards by the total cases closed and is reported system-wide. |
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Methodology |
sum ([number of cases closed within timeliness standards]) ÷ sum ([total cases closed]) |
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Target |
Address 90% of Color Curb Requests within 30 days, 92% of Hazardous Traffic Signal Reports within 2 hours, 100% of Hazardous Traffic Sign Reports within 24 hours, and 90% of Parking Meter Malfunction Reports within 48 hours. |
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Reporting Frequency |
Monthly/ Quarterly |
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Contact |
For questions, comments, and accessibility issues, please contact the Performance Team at performance@sfmta.com. |
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Notes |
N/A |