Help Us Make Muni Better

We want to hear from you to make Muni better. Over the past couple of years, the SFMTA has implemented changes under Muni Forward, resulting in a historically high service level, more than 250 new buses and faster, more reliable service. 

These are large, sweeping changes, but our daily rides are made pleasant or unpleasant mostly in the details. That's where you come in. We understand that not every trip is great. Or maybe you just want to let Muni know about your favorite driver who makes your morning commute easier. The details of your trip may seem small, but they can make all the difference.

On Muni buses, the four digits on the back wall are the vehicle ID.

When you call 311, if it's not a question they can answer, your feedback comes to the SFMTA's Muni Customer Service team. The same goes for the online self-service portal. Muni Customer Service processes over 20,000 complaints, commendations and inquiries each year. This includes everything from employee complaints to concerns about service changes to questions about sfmta.com. These go to staff throughout the agency for follow up and response. The agency is working hard to improve this process and be more responsive to customers.

To this end, we are seeking the assistance of customers who provide feedback — whether it's a complaint, a commendation or an inquiry —  about a specific trip on Muni. With a few additional details, starting with the vehicle number, we can process and fully investigate the matter much more quickly and get back to customers more frequently. 

The date, time, vehicle number, location and the rail line or bus route can help us paint a more complete picture, get to the root of the problem and, hopefully, find a solution. If you need assistance finding the vehicle number, we've created a handy page of vehicle number examples from our various vehicles. 

Thank you for your feedback and thank you for riding Muni.