blog banner

You are here

Kristen Holland

Tuesday, May 23, 2017

Close-up photo of hands holding a smart phone showing the SFMTA website.

More than 15 years ago, Muni became a national pioneer in providing customers real-time transit information when it launched NextMuni, the system that displays live arrival prediction times at transit shelters, online, through MuniMobile and third-party smartphone apps. Today, the system has become integral to how many Muni riders navigate the city.

Now, we want your input to help design Muni's next-generation customer information system. We're starting our people-centered approach by collecting public input on how to best leverage recent technological innovations to enhance the customer experience. 

Thursday, March 16, 2017

A Muni operator, seated in the bus driver seat, greets a customer with a smile.
A Muni operator greets a customer with a smile.

As many celebrate all things Irish tomorrow, we’ll also be celebrating our Muni drivers for Transit Driver Appreciation Day. While the official day is on Saturday, we want to recognize the men and women who serve the city’s visitors and residents as bus and rail operators for their efforts to ensure we arrive safely at our destinations.

Among the thousands of people it takes to keep Muni and the rest of our transportation system moving, Muni operators have one of the toughest jobs. For hours on end, they keep the city moving,  announce stops, answer questions for customers and so much more. And they do this all while safely maneuvering an extra-large vehicle through unpredictable city traffic, some really tight spaces and difficult terrain. We want to say thanks.

Monday, February 13, 2017

The SFMTA Chinese New Year Parade contingent stepped off Saturday evening with firecrackers, pounding drums and the ring of a cable car bell. Aboard an authentic cable car, operated on a bus chassis, operators, Central Subway project team members and other staff joined the more than 100 other units of sister city agencies, community organizations, sponsors and elected officials. Celebrating the Year of the Rooster, this year's parade wound through downtown — Union Square and Chinatown.

A tall, glittery rooster sits at the fronts of the Southwest parade float.

A towering rooster proclaimed the start of the new year from the front of the Southwest Airlines float.

Tuesday, January 17, 2017

Tree-lined intersection with pedestrians and cars crossing and bright yellow and green markings.

Last month, we unveiled the latest street design upgrade for SF — a protected intersection at 9th and Division streets. A protected intersection uses simple features like concrete islands to make moving through the intersection safer for everyone, whether they’re walking, biking or driving. 

Today, we’re sharing a video with more details and a link to some interesting time lapse videos of the changes with thanks to local transportation advocate Thomas Rogers.

Friday, December 23, 2016

As we head into a week of celebrations with families and friends, we wish you and yours a festive and safe holiday.

In our 2016 annual report, Delivering Progress, we reflect on this year's accomplishments and review the challenges ahead. We invite you to learn more and to please take a moment to share your thoughts about the report in a quick survey.

SFMTA "Season's Greetings" graphic and message
The SFMTA 2016 holiday greeting asks your feedback on the agency's annual report. 

Monday, December 12, 2016

Young voices raised in song greeted seniors from all over the city this morning as they gathered for the 35th annual Cable Car Senior Holiday Luncheon. This festive tradition is hosted by the operators of the Cable Car Division and the Transport Workers, Local 250-A. SFMTA staff help with coordination and, of course, serving the guests.

The seated banquet for nearly 200 also included a drawing for multiple donated prizes.

Santa Claus stands next to two women attending the Cable Car Seniors Luncheon.
A visit from Santa makes the occasion even merrier.

Friday, December 2, 2016

Shopping bags placed in an open car trunk.

This week, our partners at the San Francisco Police Department announced their Safe Shopper campaign. We were proud to join them in sharing these important safety messages for the holiday season.

“All of us at the SFMTA want your trips about town to be easy and safe this holiday season,” said SFMTA Director of Transportation Ed Reiskin. “No matter how you get around, please remember to take your time and be aware of your surroundings.”

Monday, November 28, 2016

Updated 5:22 p.m., Monday, Nov. 28:

Thank you for your attention and patience as we restore our office computers from this weekend’s ransomware attack. We want to provide as much information as possible. To that end, below is a summary of the effects of the attack as we currently understand them.

On Friday, Nov. 25 we became aware of a potential security issue with our computer systems, including email. The malware used encrypted some systems mainly affecting office computers, as well as access to various systems. However, the SFMTA network was not breached from the outside, nor did hackers gain entry through our firewalls. Muni operations and safety were not affected. Our customer payment systems were not hacked. Also, despite media reports - no data was accessed from any of our servers.

In coordination with our partners at Cubic Transportation Systems, who operate Clipper®, we took the precaution of turning off the ticket machines and faregates in the Muni Metro subway stations, starting Friday until 9 a.m., Sunday. This action was to minimize any potential risk or inconvenience to Muni customers. The primary impact of the attack was to approximately 900 office computers. The SFMTA's payroll system remained operational, but access to it was temporarily affected. There will be no impact to employees' pay.

Upon discovering the malware, we immediately contacted the Department of Homeland Security (DHS) to identify and contain the virus. We are working closely with the FBI and DHS on this matter.

The SFMTA has never considered paying the ransom. We have an information technology team in place that can restore our systems, and that is what they are doing.

Existing backup systems allowed us to get most affected computers up and running this morning, and our information technology team anticipates having the remaining computers functional in the next day or two.

Tuesday, November 22, 2016

Pedestrians and a Muni bus cross 4th Street on Market from the 5th and Mission garage.
The 5th and Mission garage is conveniently located to great shopping, dining and sight-seeing options in SF.

For many, the holiday season isn’t complete without a trip to the city for shopping and dining. However you get around, have a safe and festive holiday season.

Remember, events like the Union Square Christmas Tree Lighting on Nov. 25 and the season-long Winter Walk on Stockton Street are great attractions for all ages and are very accessible by public transit, walking, riding a bike and taking a taxi. Get more details about these events, Thanksgiving Muni schedules and other upcoming transit and traffic advisories.

If you drive to popular areas like Union Square, let parking in one of the 38 SFMTA public parking garages and lots be the antidote to what can be a holiday hassle. The parking spaces – more than 14,000 of them – tend to fill up less than on-street spaces, allowing you to circle less while looking for parking. And compared to privately-owned garages, public garages often cost considerably less.

Tuesday, November 15, 2016

Customers stand on a subway platform while the gray and red Muni train pulls into the station.
Muni customers wait to board an S Shuttle train at Castro Station. Muni's subway carries more than 100,000 trips per day.

On Monday morning last week, a group of commuters at Castro Station cheered when a Muni train arrived with plenty of room to board.

That was the day we re-launched regular S Shuttle service in the subway to provide relief from overcrowding during the morning rush hour. If you’re a regular morning commuter on Muni's subway, we want to hear what you think.

During the average morning commute, trains headed downtown are often quite full when they arrive at the subway stations. To provide some more room, we added two one-car shuttle trains that make multiple trips in the subway between Embarcadero and Castro station. Over the past week, the shuttles were carrying approximately 100 customers per trip.