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Appendix A - Standards for Ramp Taxi Access to San Francisco International Airport 8.1.2019

Previous Ramp Taxi SFO access rules for trips starting August 1, 2019

Latest Policy Updated

Ramp taxi drivers who provide trips to wheelchair users enrolled in the SF Paratransit program can earn a number of incentives based on their performance. These incentives have been in effect since January 2014. Starting August, 1, 2019, there is an updated ramp taxi SFO access rules provide ramp taxi drivers with the ability to earn the following:

  • $10 per trip incentive: for every wheelchair trip provided in a ramp taxi to a paratransit customer, driver receives a $10 incentive.
  • $10 per trip incentive: for every wheelchair trip provided in a ramp taxi to a general public customer, driver receives a $10 incentive.
  • $15 per trip incentive for trips after 8:00pm and before 6:00am: for every wheelchair trip provided in a ramp taxi to a paratransit or general public customer during the hours of 8:00pm to 6:00am, driver receives a $15 incentive ($10 for IVR transactions).
  • $15 per trip for wheelchair trips which originate in outlying areas (see map below): for every wheelchair trip provided in a ramp taxi to a paratransit or general public customer in the outlying areas of San Francisco, as identified on the map below, driver receives a $15 incentive per trip ($10 for IVR transactions).

Only one incentive type may be collected per trip. In order to receive credit for general public wheelchair trips, ramp taxi drivers must submit the online trip record within two hours of trip completion. The general public wheelchair trips are subject to video audits. Any general public wheelchair trips that cannot be verified through video will not be counted. Paratransit manual receipts (IVR) submissions for wheelchair trips will automatically default to the $10 incentive regardless of the location or time of pick-up. 

Updated Ramp Taxi SFO access rules for trips starting August 1, 2019

  • SFO Short Pass: Ramp taxi drivers that have completed 30 wheelchair trips per month, of which at least 10 must be completed in the outlying area of San Francisco or after hours. Of those 30 trips, at least 20 must be provided to SF Paratransit wheelchair users.
  • Expedited Access: Starting October 1, 2019, ramp drivers that do not meet the threshold for the Short Pass will still be allowed access to SFO in the expedited line (formerly P-Pass).  Ramp taxis will no longer use the non-expedited line. No pass will be required for ramp taxis drivers to access the expedited line.

To be eligible for the ramp incentive program, all ramp drivers must be logged onto an SFMTA-approved e-hailing app (currently Flywheel only) for at least 80 hours per month.  Eligibility for credentials will be based on trips provided two months prior (i.e. credentials distributed in October will be based on trips provided in August).

This new proposal will replace only Item 3 above - the existing SFO Short Pass incentive for ramp taxi drivers.

Please note that ramp drivers will receive a monthly credential that they will have to show SFO staff in order to access either the short line or the expedited access line. That credential is non-transferable and will have the driver’s picture on it. Any fraud or misrepresentations will result in the offending driver losing access to the airport incentive program for 12-months. SFMTA reserves the right to update the minimum trip standards at any time.

Map of the Outlying Areas of San Francisco

This map shows the Outlying Area of San Francisco. All areas covers the followings: 1. west of Park Presidio and 19th Avenue; 2. south of Monterey Blvd, San Jose Avenue, and Cesar Chavez Blvd, 3. Treasure Island