Percentage of Muni bus trips over capacity during AM/PM peak (Achieved Metric)
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Objective |
Objective 2.1: Improve transit service |
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Metric |
Percentage of Muni bus trips over capacity during AM/PM peak |
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Purpose |
Crowded trips help measure customer experiences on Muni and indicate where additional service is needed. Reducing crowding can improve customer comfort and convenience, increasing their likehood of riding |
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Definition |
The percentage of muni bus trips over capacity during peak hours is determined by dividing the number of overcrowded trips by the total number of trips and is reported system-wide. |
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Methodology |
sum ([overcrowded trips]) ÷ sum ([total trips]) |
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Target |
Maintain 15% crowding or less in FY19 and 13% or less in FY20 |
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Reporting Frequency |
Monthly |
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Contact |
For questions, comments, and accessibility issues, please contact the Performance Team at performance@sfmta.com. |
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Notes |
Reported results are subject to change as data quality improves or new data becomes available. |