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| SFMTA home > Transit > Customer info > Accessibility Info | |||||||||||||||||||||||||||||||||
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| About lifts and boarding platforms | Accessible Muni bus routes | Muni Metro accessibility |
| F Market accessibility | Cable car accessibility |
Use of wheelchair lifts and accessible wayside boarding platforms by customers with disabilities:
Any disabled customer who requires the use of the wheelchair lift or accessible wayside boarding platform, may use them. Some persons with ambulatory disabilities are not able to navigate the stairs and need the lift or high level platform to board.
Information for non-disabled customers about lifts and platforms
All Muni bus service is accessible for people with disabilities and seniors via wheelchair lifts, ramps and kneelers.
All Muni Metro underground stations (Embarcadero, Montgomery, Powell, Civic Center, Van Ness, Church Street, Castro Street, and Forest Hill) are accessible via street-to-concourse elevators and concourse-to-platform elevators.
To find out about the status of an elevator or wayside lift prior to entering the Metro system, call the San Francisco 311 Customer Service Center.
Map of accessible stops on Metro lines
The surface portion of the following Metro lines are accessible at the following wayside platforms and surface-level stations: J, K, L, M, N. The T is fully accessible.
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All stops on the T Third Line between West Portal and Sunnydale are accessible.
The F Market Line, which runs vintage streetcars along Market Street and the Embarcadero is accessible at most stops. The streetcars run on tracks in the center of the street and are accessed via pedestrian boarding islands. There are accessible wayside platforms, or wayside lifts, at Key boarding islands along Market Street. All stops from Front Street to Fisherman's Wharf are accessible via wayside platforms. The following stops are accessible via accessible wayside platform, unless a lift is noted, Inbound toward Fisherman's Wharf or Outbound toward the Castro district:
| Market Street stops | Embarcadero & Fisherman's Wharf stops |
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| Fisherman's Wharf and Embarcadero stops | Market Street stops |
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The historic cable car service is generally not accessible. If you would like more information regarding access to these vehicles or this service, please call SFMTA Accessible Services at 415.701.4485. Muni does provide accessible historic streetcar service on the F Market Line.
| About discount fares | Cash fares | RTC Discount Card program |
| Disabled Muni Only Pass info | Senior Pass info | Paying cash at Metro stations |
Muni participates in the Regional Transit Connection (RTC) Discount Card Program, which provides discounts for persons with disabilities, seniors (65 years of age and over) and Medicare card holders. The RTC card makes it easier for customers to demonstrate their eligibility for reduced fares on fixed-route transit, bus, rail and ferry systems throughout the San Francisco Bay Area. Cash fares are for the occasional customer or visitor and are valid for one trip plus transfers, up to 90 minutes. A Monthly pass may be a more economical option for the frequent Muni customer.
SFMTA Discount ID Office
27A Van Ness
San Francisco, CA 94102
415.252.3291
Applications are accepted Monday through Wednesday, 10:30 a.m. to 4 p.m.
For complete information about this discount program, including information on eligibility (basic vs. medical) and what you need to bring with you when you apply, see Regional Transit Connection Discount Card Program information or call 415.252.3291.
RTC Discount Photo ID Cards contain a built-in Clipper Card. See Clipper information for customers with disabilities.
Customers with disabilities who have valid RTC Discount Photo ID Cards may travel for unlimited rides within a month on Muni by loading a Disabled Muni Only Pass to their RTC Discount Photo ID Card. See Clipper information for customers with disabilities.
The Disabled Muni Only Pass is available for $21 each month. These monthly fare items are valid on Muni vehicles only. There is a Senior/Disabled Pilot Pass Program to test a pass that is also valid on BART within San Francisco.
If you already have an RTC ID card:
Seniors (65 and older) may use the discounted Senior Pass loaded to a Senior Clipper card.
Where/how to apply for a Senior Clipper card
The Senior pass is available for $21 each month. These monthly fare items are valid on Muni vehicles only. There is a Senior/Disabled Pilot Pass Program to test a pass that is also valid on BART within San Francisco.
Valid forms of ID for seniors are:
A list of paper pass vendors is available.
If you already have a Senior Clipper card:
Important: This is only a brief summary. Full Proof of Payment information, including procedures and violation fines, is in the fares section of this site.
Muni vehicles have Braille and raised letter signage to indicate the vehicle number of the bus you are riding. This is helpful information if you want to report a complaint or commendation about the service you're receiving from Muni. The signage is located about five feet above the floor of the bus, on a panel directly behind the driver and is located as close to the aisle as possible.
Braille and raised letter station identification signage has been installed at the entrances to all Muni Metro underground stations to assist blind and low-vision passenger in identifying the station. These signs can typically be found on the inside surface of the low walls surrounding the entrances to the stations. Braille and raised letter station identification signs have also been installed on the platform level of the stations. In the Muni-only stations (Van Ness, Church Street, Castro, Forest Hill, and West Portal), the platform-level signage can be found in the frame of the elevator doorway on the platform level. In the BART-shared stations (Embarcadero, Montgomery, Powell, and Civic Center), the platform-level signage has been installed near the handrail of the up-escalators on the platform level.
Talking Signs are devices that provide navigational information to blind and low-vision passengers. Passengers use a hand held receiver which reads messages emitted by infrared beams from transmitters installed at various locations. The Talking Signs provide way finding information and identify important points along the path or travel such as station agent booths, ticket vending machines, and fare gates.
Talking Signs transmitters have been installed at the Muni/BART Powell Street Station; at surface-level stations at SF State and Stonestown on Muni's M-Oceanview; and at the Folsom, Brannan, 2nd and King, and Caltrain stations on the N-Judah. Talking Signs are also a feature of the new T-Third line, effective with the start of service.
Muni is installing Talking Signs transmitters on some of its bus shelters. This will allow a visually impaired person to know when they have reached the bus shelter and which bus lines serve the shelter.
Talking Signs for transit are also being linked with Talking Signs for street orientation. Yerba Buena Gardens, the new Main Library, and nearby intersections have Talking Signs to provide directional information in the area around Yerba Buena Gardens and Civic Center.
If you are interested in trying out a Talking Signs receiver, please contact the Rose Resnick Lighthouse for the Blind and Visually Impaired at 415.431.1481 and ask about their free receiver lending program.
Trained service animals are allowed to ride free of charge on all Muni vehicles. Customers traveling with a service animal should notify the operator immediately upon boarding. Service dogs may travel without a muzzle but must be on leash. All service animals must be kept under control by their owners. Service animals may sit on their owner's lap or under a seat but may not occupy a seat. Passengers with disruptive or destructive service animals may be asked to remove them from the vehicle.
A kneeler can be found on all lift-equipped buses. The kneeler lowers the front of the bus, brings the steps closer to the ground and allows easier boarding for those who have difficulty managing steps. Just ask the driver to lower the kneeler if you need it.
At any time of day, trained service animals for the disabled may ride Muni at no charge. This is under 49 Code of Federal Regulations Section 37.167(d). A service animal must be leashed and under its owner's control, but does not have to be muzzled.
Muni provides a free travel training program geared towards assisting seniors and persons with disabilities in using bus and light rail services. Individualized or small group trainings are provided by peer trainers who often are persons with disabilities themselves. The training provides an overview of accessibility features on Muni, tips for using the service, and hands on instruction on board Muni. It is a great way to gain skills and confidence in using Muni. To receive more information or to request a travel training session, please call 415.351.7000 or TTY 415.351.3942.
As part of its obligations under the Americans with Disabilities Act (ADA), Muni provides subsidized door-to-door van and taxi services for persons with disabilities who are unable to utilize bus and light rail services either some or all of the time. To be eligible for services, individuals must be certified under the eligibility guidelines of the ADA. To receive more information on services or to request an application, please call the Paratransit Broker office at 415.351.7000, TTY: 415.351.3942. Full information about the Paratransit program is also available on the San Francisco Paratransit Web site including hours of service, eligibility requirements, and Customer's Guides.
The San Francisco Paratransit Broker's office is located at 68 12th Street (between Market Street and Mission Street). The location is served by the following lines, which are accessible except as noted:
All paratransit business such as scrip sales, photo identification and intake services takes place at this office.
San Francisco Paratransit Broker
Veolia Transportation
68 12th Street
San Francisco, California
94103-1297
Main Number: 415.351.7000
TTY: 415.351.3942
General Fax: 415.351.3134
 | Visit the 311 Self-service portal |
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For Muni route, schedule, fare and accessible services information anytime: Visit www.sfmta.com or call 311.
Muni transit services are operated by the Transit Division of the San Francisco Municipal Transportation Agency (SFMTA). Copyright © 2000-2012 SFMTA. All rights reserved. Updated February 8, 2012
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