What You'll Need
1Plan Your Trip
When you need to get somewhere on Muni, start with your destination to find what routes will take you there. You may need to transfer from one bus to another, which is free for 90 minutes after you purchase your ticket.
2Get To Your Stop and Wait
Stay Safe and Secure
Sit in the shelter or stand near the curb. Do not wait in the street or block pedestrians on the sidewalk. In bus shelters with an LED display, estimated arrival times are posted for all active routes down to the minute. You can also push a button to hear spoken announcements.
- Get there early! Buses and trains follow a specific schedule to ensure accurate travel times.
- Be visible! Make sure the bus driver can see you.
3Board and Pay
Getting on the Bus
All buses allow boarding through the front and rear doors and are equipped with ramps or lifts. Be courteous to your fellow riders and wait until the passengers have exited before attempting to board.
Board at the front door and feed exact change into the meter with bills and/or change. We cannot refund your money if you pay too much!
Using a Transfer (Fare Receipt)
You may board at the front or rear door with a valid transfer. Remember, you must complete your trip before your transfer expires, even if it was valid when you boarded.
Tap your Clipper® card to the reader. There is a Clipper® reader at both the front and rear doors. Make sure it reads your card correctly—the reader will make a loud beep noise and show the balance remaining on your card. You cannot ride if you have insufficient funds.
Using a Visitor Day Pass
You may board at the front or rear door with a valid Visitor Day Pass or CityPASS®.
4Follow the Rules
Most buses are equipped with bike racks on the front of the vehicle. If the rack is full, you must wait for another bus. Do not load a bicycle onto a full rack.
Strollers & Luggage
Collapsible strollers are allowed on all Muni buses. Passengers with strollers may request the use of the lift/ramp and may leave strollers in the open position as long as the stroller is under their control and the wheel brake is set. Children are allowed to ride in their stroller. We recommend that the child’s seat belt be fastened. Strollers may not block the wheelchair securement areas or interfere with passenger movement.
Muni allows smaller articles of luggage, which can be easily placed on a person's lap or out of the aisles, on board our vehicles. Please remember to stow luggage so as to not interfere with passenger movement.
We welcome animals on Muni as long as their owners obey the rules: if your pet is not a service animal, you must pay a fare equal to yours for your pet. Dogs must be leashed and muzzled. Only one large pet is allowed per vehicle during off-peak hours; during peak hours, no large pets are allowed. Small animals should travel in a carrier. Service animals must be leashed and may ride free at all times.
5Find a Place to Sit or Stand
Find a seat quickly and move toward the rear of the bus if it's crowded. Be a good neighbor and show consideration for older people, customers with disabilities, pregnant women and families with small children.
- Make room! Place bags on your lap or under your seat.
- If you are standing, keep your backpack between your feet so you do not bump into customers behind you.
Listen to the announcements. Pull the yellow stop cord along the windows of the bus to request a stop. Until then, enjoy the scenery! You'll be driving through one the most beautiful cities in the world.
- Hold on! Buses may make sudden stops and cause you to lose your footing.
- Be considerate! Try not to annoy others by talking loudly or on your phone.
- Safety note: After 6:30 pm, you may request to be let off between scheduled stops. Tell your driver the street at which you would like to exit, and remind him/her when you pull the request cord.
7Exit the Bus
Once the vehicle comes to a complete stop, exit through the rear door. Step down into the stairwell and press the bars on the door or the red button on the pole in front of the door to open the door.
One More Thing:
- Have a great day, and thanks for riding Muni!