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Lifeline Pass

Lifeline program applications and requests for replacement cards are being accepted online or by mail. Monthly pass sales are suspended until further notice. Expired Lifeline cards have been extended through April 2022.

The Lifeline Pass is a Muni-only monthly pass for customers on a limited income. Lifeline customers get unlimited access to Muni service, including cable cars, for a calendar month. The pass is offered at a 50% discount off the standard adult monthly pass price. Individuals with a gross annual income (before taxes) at or below 200% of the Federal Poverty level (income levels below) are eligible to receive the Lifeline pass.

Household Size 1 2 3 4 5 6
Annual Income $25,520 $34,480 $43,440 $52,400 $61,360 $70,320

Add $8,960 for each additional household member above six.  

 

The Clipper START Fare provides single ride fare discounts to those who qualify for Lifeline. This is a great option if you qualify for Lifeline, but don't ride enough to need a monthly.

How To Apply

Applications are being accepted by mail or online only 

Online - Complete the online application 

By Mail - Download an application and mail it to SFMTA Customer Service Center, ATTN: Lifeline Application, 11 South Van Ness Avenue, San Francisco, CA 94103

Individuals applying with unemployment benefits or self-certifying their income will be issued a Temporary Lifeline ID.

Using Your Lifeline ID Card

In order to access the Muni Metro Station faregates you must display your ID card to a Station Agent for access to the Metro system. If no agent is present, you may proceed through the faregate closest to the station agent booth – it will open automatically.

The ID card with valid monthly sticker affixed serves as proof of payment. On surface level vehicles, you may enter the back door or, when boarding the front door, display your ID card to the Operator.  Stickers are valid through the 3rd day of the following month. 

Where To Buy A Monthly Sticker

Monthly stickers may be purchased at the following locations the last five and first fifteen business days of each month:

  • EVS Enterprises, LLC (Photo Focus) - 1100 Stockton Street; 7 days a week, 9:30 a.m. to 6 p.m.
  • Visitacion Valley Pharmacy - 100 Leland Avenue; Monday through Friday, 9:30 a.m. to 5:30 p.m.; Saturday, 9:30 a.m. to 2:00 p.m.; closed Sundays
  • Lucky Spot - 1944 Irving Street; Monday through Saturday, 9:00 a.m. to 5:30 p.m.; closed Sundays

Replacements/Refunds

No refunds, exchanges or replacements are issued for monthly stickers. 

Fill out this form to request a replacement card.

Lifeline Pass
$40