FINAL UPDATE: IB/OB #TThird cleared at 3rd & McKinnon. Regular service resuming. Expect residual delays. (More: 12 in last 48 hours)

Access Pass

SFMTA’s Access Pass is a Muni-only pass for individuals experiencing homelessness. The pass provides free access to Muni vehicles for the passholder for 12 months. 

You are eligible to receive the Muni Access Pass if you:

1) Are currently experiencing homelessness in San Francisco


           2) Have contacted one of the City’s Access Points in the last six months. Access Points help people experiencing homelessness.

If you have not contacted one of the City’s Access Points, you may still qualify for an Access pass by working with one of the Access Points now. Printable flyer also available here

How to Apply

1) Complete the online application; or
2) Mail a completed paper application to SFMTA – Attn: Access Pass, 11 South Van Ness Ave San Francisco, CA 94103; or
3) Drop off a completed paper application at one of the SFMTA sales locations listed below.


4) Submit the application in person at the SFMTA Customer Service Center, 11 South Van Ness Avenue
Hours: Mon-Fri 8:00 AM – 5:00 PM

Once your application is received you will receive your pass within 7 business days. If applying in person you will receive your pass while you wait. 

Card Replacement

Please reapply using one of the steps listed above if your card has been lost or stolen. 

Transit Citation Dismissal

If your application is accepted, you will be eligible to have all prior transit citations dismissed. Please provide a citation or ID number from the citation when applying.

Using Your Access Pass ID Card

In order to access the Muni Metro Station faregates you must display your ID card to a Station Agent for access to the Metro system. If no agent is present, you may proceed through the faregate closest to the station agent booth – it will open automatically.

The ID card is valid through the month and year printed on the front of the card. On surface level vehicles, you may enter the back door or, when boarding the front door, display your ID card to the Operator.