If you are a DMV disabled placard holder and need to renew, please submit your renewal application with your DMV disabled parking placard registration paperwork to SFMTA Customer Service Center located at 11 South Van Ness or you can submit a DMV Clipper Access renewal by mail. You can download the DMV renewal form here Renew or Replace a Clipper Access Card | 511.org
There is no processing fee for all new applications and person renewals.
The in-person processing fee for a replacement card is $3.
If you are an existing Clipper Access customer with a permanent disability (designated by a red "P" on the card) you can submit your renewal request using the online form below. No fee or in-person visit is required. For all other renewals call 415.646.2224.
New medical applications are accepted at the SFMTA Customer Service Center (11 South Van Ness Avenue/Monday - Friday from 8:00 A.M. - 5:00 P.M). Please bring a completed application and a valid government-issued ID. You may download the Medical Eligibility Form (PDF) here:
- MEDICAL ELIGIBILITY APPLICATION for Clipper Access Card — English
- MEDICAL ELIGIBILITY APPLICATION for Clipper Access Card — Español
- MEDICAL ELIGIBILITY APPLICATION for Clipper Access Card — 中文
- MEDICAL ELIGIBILITY APPLICATION for Clipper Access Card — Filipino
Basic Eligibility Requirements are accepted at the SFMTA Customer Service Center (11 South Van Ness Avenue/Monday - Friday from 8:00 A.M. - 5:00 P.M). Please bring a completed application WITH SUPPORTING DOCUMENTS and a valid government-issued ID.
Bring one of the following documents with you when you submit your application.
- Medicare card. The federally-issued red, white and blue card—only for those under 65 years of age. NOTE: Medi-Cal is not accepted for eligibility.
- California DMV Placard registration receipt. NOTE: Applicants with disabled license plates (DP) and no placard should apply through Medical Eligibility instead.
- ADA Paratransit. Provide the name of the Bay Area transit agency where eligibility was established.
- Other transit agency card from outside the Bay Area (within the United States). NOTE: It must be equivalent to Clipper Access or ADA Paratransit certification outside of a Bay Area transit agency.
- A copy of your VA Certification letter. NOTE: To prove veteran’s disability, this must demonstrate a disability rating for aid and attendance, or for a service-connected disability with a rating level of 50% or higher.
Transit agency staff will make a photocopy of your supporting documentation and submit it with your application. Staff will also take your photo for printing on the Clipper Access card.
ClipperAccess_Basic Eligibility Application_Chinese.pdf
ClipperAccess_Basic Eligibility Application_SP.pdf
Clipper_Basic Eligibility Application_Tagalog.pdf
All other Clipper Access Applications can be found here: Clipper Access (RTC) | 511.org
Please fill out the form below to request a renewal or replacement of your Clipper Access Discount ID Card. For more information about the Clipper Access program, please visit the Metropolitan Transportation Commission's Clipper Access program page.
If you have any questions or require assistance, please call 415.646.2224, Monday through Friday between 9:00 a.m. and 5:00 p.m. If you chose to leave a voice message please state your full name, date of birth, and return phone number.
Any passes, including Free Muni, and cash value will need to be transferred to your new Clipper Access card. To transfer cash value and passes, please call Clipper Customer Service (877.878.8883) once you have received your new card.