Putting Our Accessibility Strategy into Action

SFMTA Planner Forest Barnes speaks with a community member at an outreach event.

Making transportation accessible for everyone is a top priority for us at the SFMTA. So, we have created the Accessibility Strategy. This will help us improve transportation for older adults, people with disabilities and everyone who uses Muni.

Last year, more than 1,300 people took our Needs Assessment survey. Three priorities stood out across the responses: affordability, reliability and flexibility.

Make your voice heard

We are turning these priorities into an action plan, and we want your help. You can join us at an upcoming meeting to learn about the Accessibility Strategy. You’ll have a chance at those meetings to give us feedback.

•    Sept. 17: Multimodal Accessibility Advisory Committee meeting at 1 South Van Ness Avenue and online
•    Oct. 7: Paratransit Coordinating Council meeting at 1 South Van Ness Avenue

SFMTA Accessibility Fellow Olly Ogbue offers information and answers question about the Accessibility Strategy.

Turning our goals into action

Our three priorities guide this work. We want to:

•    Make fare resources easier to find and use
•    Provide clean, safe and reliable service for everyone
•    Make accessible transportation options easier to understand and use

We’re already working toward these goals.

We help people enroll in free and discounted fare programs. We’ve partnered with community groups like the Latino Task Force to help 178 people sign up at 13 recent community events.

We also created a series of “How to Ride Muni” training videos ahead of the National Association of the Deaf Conference. These videos helped more than 1,000 people understand and use the Muni system.

And we recently launched the One Seat/One Ride paratransit pilot program. The program serves paratransit riders heading to medical appointments between San Francisco and San Mateo County, eliminating transfers for these trips.

We want everyone to get where they need to go as easily and efficiently as possible. Accessible transportation supports independence and allows more people to experience and enjoy our beautiful city. That’s why it is and always will be so important to us.