Employee rating: My concerns, questions, and suggestions are welcomed and acted upon quickly and appropriately (Archived Metric)

Objective

Objective 4.4: Create a more diverse and inclusive workforce

Metric

Employee rating: My concerns, questions, and suggestions are welcomed and acted upon quickly and appropriately

Purpose

Measuring whether employees feel their feedback is valued helps the SFMTA assess how well the agency is creating a culture of collaboration, inclusivity, and positivity.

Definition

Rating is measured by dividing the number of respondents who either somewhat or strongly agree with the statement, “My concerns, questions, and suggestions are welcomed and acted upon quickly and appropriately,” by the total number of responses and is reported agency-wide.

Methodology

sum ([number of respondents who either somewhat or strongly agree]) ÷ sum ([number of responses])

Target

Achieve 2% increase per year over FY17 baseline

Reporting Frequency

Annually

Contact

For questions, comments, and accessibility issues, please contact the Performance Team at performance@sfmta.com.

Notes

Ratings are collected through the annual Employee Engagement Survey and weighted by employee division response rates.

No Employee Survey was conducted in FY19 or FY20.