Performance Metrics

SFMTA Strategic Plan

The SFMTA Strategic Plan will guide our priorities over the next two years. We have set forth goals and performance metrics to measure our progress towards these priorities. We are developing dashboards and will post them here to share our progress.

Contact performance@sfmta.com if you have any questions or feedback regarding the performance metrics and dashboards.

System Metrics
Equity Utilization of free or discounted fare programs Emerging mobility service coverage in Equity Priority Communities Scheduled Muni service hours delivered along Equity Strategy Routes Investments in Equity Strategy Neighborhoods	Accessibility Paratransit on-time performance Operational availability of elevators and escalators at Muni stations
Safety Traffic Fatalities Muni collisions per 100,000 miles SFPD-reported Muni-related crimes per 100,000 miles Customer rating: Feeling safe and secure on Muni	Inclusivity Percent Muni customer feedback cases addressed within timeliness standards
Trust Customer rating: Overall customer satisfaction with Muni Customer Commendations Customer Complaints Customer rating: Trust in the SFMTA Positive social sentiment score	Accountability Streets-related customer requests addressed within timeliness standards Percent of capital projects completed on time
Transparency Customer rating: Feeling of being informed about SFMTA projects	Economic Vitality Percent metered hours that meet parking occupancy targets Percent of contract money awarded to DBEs/LBEs
Service Quality Percent of scheduled Muni service hours delivered Muni on-time performance Percent of trips meeting Headway Adherence Percent of trips above capacity	Resiliency Muni mean distance between failure Percent of capital budget towards the State of Good Repair Asset condition score across key classes Deferred infrastructure replacement
Environmental Stewardship Agency resource consumption Agency waste diversion rate Transportation sector carbon footprint	Livability Muni ridership : Average weekday ridership Emerging mobility neighborhood coverage Average weekday taxi trips
Climate Action Transportation mode share Greenhouse gas reductions from off-street electric charging stations

Workplace Metrics

Employee rating: Overall employee satisfaction
Employee rating: Our workplace culture supports my health and wellbeing
Employee rating: If I raise a concern about discrimination or harassment to my manager/supervisor, I am confident they would take appropriate action
Employee rating: When the SFMTA makes changes, I understand why
REAP: Percent of budget allocated towards employee resources and development
REAP: Number of training sessions administered
REAP: Number of training sessions completed
REAP: Utilization rates of wellness activities
Workforce vacancy rate
Length of Time to Hire

Performance Metrics

SFMTA Strategic Plan

System Metrics

Workplace Metrics