Performance Metrics

 System Metrics

• Utilization of free or discounted fare programs

• Emerging mobility service coverage in Equity Priority Communities

• Scheduled Muni service hours delivered along Equity Strategy Routes

• Investments in Equity Strategy Neighborhoods

• Transit access to essential jobs and educational programs

• Paratransit on-time performance

• Operational availability of elevators and escalators at Muni stations

• Traffic Fatalities

• Muni collisions per 100,000 miles

• SFPD-reported Muni-related crimes per 100,000 miles

• Customer rating: Feeling safe and secure on Muni

• Percent Muni customer feedback cases addressed within timeliness standards

• Percent of outreach efforts utilizing two-way communications

• Customer rating: Overall customer satisfaction with Muni

• Customer Commendations

• Customer Complaints

• Customer rating: Trust in the SFMTA

• Positive social sentiment score

• Streets-related customer requests addressed within timeliness standards

• Percent of capital projects completed on time

• Customer rating: Feeling of being informed about SFMTA projects

• Percent of projects using enhanced outreach

• Language accessibility for activities and print 

• Percent metered hours that meet parking occupancy targets

• Percent of contract money awarded to DBEs/LBEs

• Curb productivity in the movement of people 

• Right-of-Way Efficiency

• Percent of scheduled Muni service hours delivered 

• Muni on-time performance

• Percent of trips meeting Headway Adherence

• Percent of trips above capacity 

• Muni mean distance between failure

• Percent of capital budget towards the State of Good Repair

• Asset condition score across key classes

• Deferred infrastructure replacement

• Agency resource consumption

• Agency waste diversion rate

• Transportation sector carbon footprint

• Muni ridership: Average weekday ridership

• Average weekday bicycle trips

• Emerging mobility neighborhood coverage

• Average weekday taxi trips

• Transportation mode share

• Percent of low-carbon trips

• Greenhouse gas reductions from off-street electric charging stations

 Workplace Metrics

• Employee rating: Overall employee satisfaction 
• Employee rating: Our workplace culture supports my health and wellbeing.
• Employee rating: If I raise a concern about discrimination or harassment to my manager/supervisor, I am confident they would take appropriate action.
• Employee rating: When the SFMTA makes changes, I understand why.
• REAP: Percent of budget allocated towards employee resources and development
• REAP: Number of training sessions administered
• REAP: Number of training sessions completed
• REAP: Utilization rates of wellness activities
• Workforce vacancy rate
• Length of Time to Hire