Riders use the Bayview Shuttle to reach the Bayview Opera House.
An exciting new chapter starts today for the Bayview Shuttle, and it’s all thanks to strong community involvement.
Community input has already played a critical role in the shuttle’s success. Since this on-demand, grant-funded service launched last November, it has provided more than 20,000 rides!
Our teams have continued to work closely with residents and others to make sure the shuttle meets their needs. Based on their feedback, we:
- Expanded the shuttle hours and service zone
- Launched a public dashboard that tracks completed trips, popular destinations and more
Learn about the service updates and what the latest shuttle data shows. Plus, find out how we’ve worked to prioritize accessibility – and ways to share ideas so we can keep improving the service.
How the shuttle works and what’s new
The Bayview Shuttle is an on-demand service that picks up riders within 20 minutes of their request. All trips cost the same as a Muni fare. To start riding:
- Pay on board using the same methods accepted by Muni (ClipperCard, MuniMobile or eligible fare or transit passes)
- Connect to destinations anywhere within the Bayview/Hunter’s Point neighborhoods and to key city transit hubs.
For detailed booking instructions, see our last Bayview Shuttle blog.
Expanded hours
Starting today, the Bayview Shuttle will operate:
- 6 a.m. – 8 p.m. on weekdays (Monday – Friday)
- 9 a.m. – 6 p.m. on weekends (Saturday – Sunday)
Larger zone
Now, you can request rides to and from locations between Islais Creek and Cesar Chavez Street.
During operating hours, passengers can now travel anywhere within the area highlighted in the graphic below. Or, they can ride to and from the external access points represented by the letters. At the external access points (A, B, C, D) vehicles pick up and drop off passengers at designated zones.
For rides booked from the core service area, within the Bayview community, the shuttle will pick up riders at “virtual bus stops.” These locations are within a block of the rider’s origin or destination.
Updated Bayview Shuttle service zone.
Meeting community needs
We made these changes to respond directly to community feedback. Here’s what we heard:
- Start shuttle service earlier to provide an option for folks who need to get to work earlier.
- Extend shuttle service later to help people attend our Community Congress and other evening community meetings or events.
- Extend the service area north of Islais Creek to provide access to and from employment centers and Rafiki Coalition, a community health and wellness center. This center focuses on providing essential services to San Francisco’s Black community and other marginalized groups.
These changes are part of our commitment to ensure the Bayview Shuttle meets the needs of the community.
The Bayview Shuttle helping seniors get where they need to go.
Since the shuttle launched, our community partners also:
- Conducted 29 outreach events to inform people about the service and hear their feedback
- Helped hire 10 drivers from the community
Studying the numbers: strong transit connections and happy riders
Thanks to the shuttle’s success and ridership growth, we are able to identify early trends for the service.
The latest numbers show the Bayview Shuttle:
- Provided rides to over 1,100 unique users
- Responded to bookings on average within 12 minutes of the request time
- Maintained an average 4.9/5.0 rider satisfaction rating across all months
We are also learning a lot more about how the community uses the shuttle. Some early trends:
- 24th St. BART is by far the most popular pick-up and drop-off location
- Around 2/3 of rides occur within the Bayview-Hunter's Point community compared to 1/3 of trips to or from external access points
- Around 60% of survey respondents used the shuttle to connect to or from public transit
- Nearly 50% of respondents used the shuttle to get to or from work
The service continues to receive positive feedback from the community, including a rider who said:
“Enjoyed talking with driver, knows the area well, great experience... I am also happy the service is becoming more popular - it is a wonderful resource for residents of this often-neglected part of SF. Please keep Bayview Shuttle operating!”
To learn more about how the shuttle is performing, visit our public dashboards.
Bayview Shuttle trips rating dashboard.
Prioritizing accessibility from the start
Another way we’ve worked to meet community needs: prioritizing accessibility from the beginning.
During all hours of operation, the service offers spacious standard vehicles and wheelchair-accessible vehicles (WAVs). Customers can request them over the phone or by customizing their user profile in the app. All vehicles are inspected to provide a comfortable and safe ride.
Riders can also receive language help through the app or Bayview Shuttle Customer Care line. Agents are able to answer questions in English, Spanish, Cantonese and Filipino.
For help creating an account, understanding payment options or our recent changes, visit the Transportation Resource Center at 5009 3rd St. Within the heart of the Bayview, it serves as a one-stop center. You can get all of your transportation-related questions answered.
A recent Transportation Resource Center workshop covering available resources for seniors in the Bayview.
Seeking your feedback
We are always working to meet the needs of the community. Recently, the Bayview Shuttle won the Opportunity and Empowerment Award from the Northern California American Planning Association Chapter. We were recognized for improving the quality of life for community residents and empowering community.
Still, we are always looking for opportunities to improve. At any time, you can share feedback about the shuttle by:
- Email: Reach out to us at BayviewShuttle@SFMTA.com.
- App: Leave feedback for the service in the app through the “Contact Us” tab or by tapping the “Let Us Know” button after a trip.
- Phone: Call the Bayview Shuttle Customer Support line at 415-873-1801.
- Online survey: Fill out our Bayview Shuttle Rider Survey if you have taken the shuttle.
To learn more about the service please visit the Bayview Shuttle webpage (SFMTA.com/CommunityShuttle).
You also can learn about the beginnings of the Bayview Shuttle and how we worked with the community to create the service in the Connecting Community to Transit episode of our Taken with Transportation podcast.
The Bayview Shuttle is part of California Climate Investments, a statewide initiative that puts billions of Cap-and-Trade dollars to work reducing greenhouse gas emissions, strengthening the economy, and improving public health and the environment — particularly in disadvantaged communities.
Comments are for the English version of this page.