Reasonable Modification Requests

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Requests for a Reasonable Modification of SFMTA Policies and Procedures

The SFMTA is committed to ensuring full access to our services for people with disabilities. Accommodation/Modification regulation of the Americans with Disabilities Act provides that transportation entities make reasonable accommodations/modifications to policies, practices, and procedures to ensure that services and programs are accessible to individuals with disabilities. Use the information below to request a change to make the transit system more accessible to you.

Reasonable Modification Requests

A rider may request a modification to Muni and SF Paratransit policies, practices or procedures to accommodate their disability. Modifications will be considered and granted if it is determined that the rider is not able to fully use Muni/SF Paratransit vehicles, programs, or activities for their intended purpose without the requested modification and said modification does not:

  1. Fundamentally alter the nature of Muni/SF Paratransit vehicles, services, programs or activities.
  2. Create a direct threat to the health or safety of others.
  3. Cause unreasonable financial or administrative burden.

To request a reasonable modification to a SFMTA policy or procedure you may fill out this Reasonable Modification Requestion Form OR contact Matthew West, in our Accessible Services Department, at (415) 646-2753, via email, at Matthew.West@sfmta.com or by mail at the address below:

Matthew West

SFMTA Accessible Services Department

1 South Van Ness, 7th floor, cube 7403

San Francisco, CA 94103

For more information about Section 49 CFR Parts 27 and 37: Transportation for Individuals with Disabilities; Reasonable Modification, read the full text on the Federal Register.

Reasonable Modification Complaints

If you would like to file a complaint regarding the service or a determination of your reasonable modification request, please contact the Reasonable Modification Coordinator at (415) 646-2753 or by email at matthew.west@SFMTA.com. The SFMTA/SF Paratransit will review and investigate each complaint regarding reasonable modification that is filed and respond to you, with a reason for the response, within 14 calendar days.