Starting April 1, 2022, the Taxi Customer Service Window no longer requires appointments.
NEW TAXI DRIVERS – Complete the Online Training to become a Taxi Driver before coming to the Taxi Customer Service Window.
Face coverings are required for taxi drivers and customers.
Before Arriving at 1 South Van Ness – COVID Reminders
- If you are feeling ill, you may not come to the Taxi Customer Service Window; you must reschedule your appointment.
- Face coverings over the nose and mouth are required.
- Physical distancing is required. Follow floor markings while you are waiting in order to maintain distance.
- Please wash or sanitize your hands before and after your visit to the SFMTA.
Taxi Services Window Hours
Monday-Friday from 9:00 A.M. – 12:00 P.M. and 1:00 P.M. - 5:00 P.M.
Closed on Federal Holidays
Monday through Friday, except Federal Holidays.
===========
The new hours will take effect on Monday, June 24, 2024.
Open: 9:00 am to 11:45 am
Closed: 11:45 am – 1:15 pm
Open: 1:15 pm – 5:00 pm
===========
If you have any questions, please contact our office at 415-646-4400 or SFTaxi@sfmta.com.
We look forward to working with you.
Sincerely,
Taxi Customer Services Team
SFMTA
1 South Van Ness Avenue, Floor 7
San Francisco, CA 94103
Mission Statement
To promote a vibrant taxi industry through intelligent regulation, enforcement and partnership. We champion:
- Public Safety
- Outstanding Customer Service
- Economic and Environmental Sustainability
- Accessibility