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6.2 Permanent Paratransit Facility

Key Takeaway: The SFMTA does not own its paratransit operations and maintenance facilities. The SF Paratransit service provider leases the operations facility and the lease could end as early as...

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6.3 Other Physical Technological Investments

Key Takeaway: Investing in new technologies can help make the SFMTA's paratransit safer, more efficient and more user friendly. Current Technologies The SFMTA and SF Paratransit have invested heavily...

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7.4 Fixed Route Fare Policy Impacts on Paratransit

Key Takeaway: By law, paratransit fares can be no more than twice the cost of a fixed route fare. The SFMTA policy is to charge the same fare for paratransit as a one-way Muni trip using a Clipper...

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7.3 Clipper Payments for Paratransit Services

Key Takeaway: Enabling customers to pay for paratransit with their Clipper Card will make the paratransit service easier and more convenient to use for more people. SF Paratransit will be the first...

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7.2 Fare Assistance

Key Takeaway: The SFMTA should continue to provide assistance for paratransit riders who have difficulty paying their fares. Van Trip Fares Indexed to Muni Clipper Fare The current fare for an SF...

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8.1 Regional Eligibility Coordination Efforts

Key Takeaway: The SFMTA works with other organizations in the Bay Area to make it easy and affordable for paratransit customers to travel around the region. We also provide visitors from outside San...

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8.2 Improved Eligibility and Enrollment Processes

Key Takeaway: Expanding and improving enrollment options for SF Paratransit programs will make it easier and more convenient for customers to sign up. There are currently several ways to apply to SF...

Blog post

Muni Honored with 2024 Transit Rider Choice Awards

6 months ago

We are thrilled to be honored in several categories of the 2024 Transit Rider Choice Awards. These awards are based on feedback from more than 100,000 Transit app users across North America. They...