Pay a Parking Ticket or Transit Citation
Pay a Parking Ticket or Transit Citation
If you receive a parking or transit citation you must pay or protest the citation by the due date, or you will be subject to late fees and collections fees. Vehicles with five or more parking citations will be subject to booting and/or towing. Do not pay a citation if you wish to protest it.
WAYS TO PAY
Web: For same day payment posting and electronic receipt Pay Online
Phone: Call 415.701.3099 or 800.531.7357.
Mail: Using the pre-printed envelope provided, send check or money order payable to “SFMTA” for the amount of the citation and any applicable penalties. Do not use this address or the envelope provided with the ticket if you are sending in a protest of the citation or if you are sending in payment and proof of compliance for a fix-it ticket. Please write the citation number on the top of the check. If you do not have the pre-printed envelope, please mail payment to SFMTA Customer Service Center, 11 South Van Ness Avenue, San Francisco, CA 94103.
In-Person: You may pay in-person at the SFMTA Customer Service Center Monday-Friday between 8:00 a.m. and 5:00 p.m. Please note that due to Muni monthly pass sales demand, wait times during the last week and first three days of each month can be long. Avoid the line and drop your payment in the mailbox in the lobby. Your payment will be processed within two business days.
Visa, MasterCard, American Express, and debit cards are accepted by phone and online. Visa, MasterCard, debit cards, personal checks and cash are accepted at the SFMTA Customer Service Center.
If you made multiple or duplicate payments on a citation you will receive a letter in the mail indicating you are due a refund. Please follow the instructions in the letter to claim your refund. Deposits made for Administrative Hearings will be automatically refunded if the citation is dismissed. Fill out this form if you have not received the letter and would like to establish a claim. If submitting a claim for a parking citation, you will be asked to provide the address the vehicle was registered to at the time the citation was issued.
DMV REGISTRATION HOLD
If you have any delinquent parking citations the SFMTA will notify the Department of Motor Vehicles (DMV) and you will be required to pay the balance in order to renew your vehicle registration. Citation payments made through DMV online or at their offices will take up to eight (8) weeks to be received by SFMTA.
If your vehicle is booted or towed prior to SFMTA receiving payment from DMV you will be required to submit payment for those citations directly to SFMTA. A refund will be processed once payment is received. If you have five or more outstanding citations you are encouraged to pay directly at the SFMTA Customer Service Center and obtain proof of payment to present at a DMV office to release your registration hold.
“FIX-IT” COMPLIANCE TICKETS
If you have been cited for a compliance violation such as “no plates” Vehicle Code 5200 or “expired/missing registration tags” Vehicle Code 5204A, you may provide proof of correction by having any California law enforcement officer or authorized DMV employee sign the back of the ticket or, if you no longer have the ticket, complete the Proof of Correction Form. Mail the citation or form to the address below along with the $10 compliance fee. Always remember to write the citation number on your check.
SFMTA Customer Service Center
ATTN: Compliance Tickets
11 South Van Ness Avenue
San Francisco, CA 94103
Please note that if both the proof of correction/compliance and the $10 fee is not received within 21 days, you will be responsible for late payment penalties that may accrue.
You must appear at the SFMTA Customer Service Center to enroll.
The Fleet Program provides companies who deliver products or services in San Francisco with a monthly payment option. Participating companies receive a monthly invoice, payable by check only, representative of all vehicles in their fleet. Email firstname.lastname@example.org for more information.