ATTN: Report of traffic lights out at Geneva and San Jose. Exercise caution through the area. Treat as a four way stop.

Pay a Parking Ticket or Transit Citation

The application of additional or new late penalties on citations and deadlines for submitting citation protests, payment and community service plans have been suspended until further notice. Payments and protests are still being accepted online or by mail.
Individuals who receive a street cleaning citation who are unable to move their vehicle should submit a citation protest to have their citation overturned. When completing the protest form you must either 1) submit proof of age (60+ years old), or 2) provide a letter from a health care provider indicating that you are part of a vulnerable population or have been instructed to quarantine/isolate.

You can look up citation information, check the status of a protest, and make a payment online.

If you receive a parking or transit citation you must pay or protest the citation by the due date, or you will be subject to late fees and collections fees. Vehicles with five or more parking citations will be subject to booting and/or towing. Do not pay a citation if you wish to protest it.

Full list of fees and fines effective July 1, 2019


WAYS TO PAY

Web: For same day payment posting and electronic receipt  Pay Online

Phone: Call 415.701.3099 or 800.531.7357.

Mail: Using the pre-printed envelope provided, send check or money order payable to “SFMTA” for the amount of the citation and any applicable penalties.  Do not use this address or the envelope provided with the ticket if you are sending in a protest of the citation or if you are sending in payment and proof of compliance for a fix-it ticket. Please write the citation number on the top of the check. If you do not have the pre-printed envelope, please mail payment to SFMTA Customer Service Center, 11 South Van Ness Avenue, San Francisco, CA 94103.

In-Person: You may pay in-person at the SFMTA Customer Service Center Monday-Friday between 8:00 a.m. and 5:00 p.m. Please note that due to Muni monthly pass sales demand, wait times during the last week and first three days of each month can be long. Avoid the line and drop your payment in the mailbox in the lobby. Your payment will be processed within two business days.

Visa, MasterCard, American Express, and debit cards are accepted by phone and online. Visa, MasterCard, debit cards, personal checks and cash are accepted at the SFMTA Customer Service Center.


DMV REGISTRATION HOLD

If you have any delinquent parking citations the SFMTA will notify the Department of Motor Vehicles (DMV) and you will be required to pay the balance in order to renew your vehicle registration.  Citation payments made through DMV online or at their offices will take up to eight (8) weeks to be received by SFMTA.

If your vehicle is booted or towed prior to SFMTA receiving payment from DMV you will be required to submit payment for those citations directly to SFMTA.  A refund will be processed once payment is received.   If you have five or more outstanding citations you are encouraged to pay directly at the SFMTA Customer Service Center and obtain proof of payment to present at a DMV office to release your registration hold.


“FIX-IT” COMPLIANCE TICKETS

During the shelter in place DMV/PD sign-off is not required. Mail in $10 payment with a letter noting that the issuance reason has been corrected.

If you have been cited for a compliance violation such as “no plates” Vehicle Code 5200 or “expired/missing registration tags” Vehicle Code 5204A, you may provide proof of correction by having any California law enforcement officer or authorized DMV employee sign the back of the ticket or, if you no longer have the ticket, complete the Proof of Correction Form.  Mail the citation or form to the address below along with the $10 compliance fee. Always remember to write the citation number on your check.

SFMTA Customer Service Center
ATTN: Compliance Tickets
11 South Van Ness Avenue
San Francisco, CA 94103

Please note that if both the proof of correction/compliance and the $10 fee is not received within 21 days, you will be responsible for late payment penalties that may accrue.


PAYMENT ALTERNATIVES

Customers can perform community service or set up a payment plan for parking and transit violations. 

You must appear at the SFMTA Customer Service Center to enroll.


FLEET PROGRAM

The Fleet Program provides companies who deliver products or services in San Francisco with a monthly payment option. Participating companies receive a monthly invoice, payable by check only, representative of all vehicles in their fleet. Email fleetprogram@sfmta.com for more information.