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Key Takeaway: The SFMTA should continue to provide assistance for paratransit riders who have difficulty paying their fares. Van Trip Fares Indexed to Muni Clipper Fare The current fare for an SF...

Key Takeaway: The SFMTA should continue to provide cost-effective alternatives to traditional ADA van services, such as taxi and group van services. Paratransit Cost Factors Federal ADA regulations...

Key Takeaway: The SFMTA works with other organizations in the Bay Area to make it easy and affordable for paratransit customers to travel around the region. We also provide visitors from outside San...

Key Takeaway: Expanding and improving enrollment options for SF Paratransit programs will make it easier and more convenient for customers to sign up. There are currently several ways to apply to SF...

Key Takeaway: The SFMTA should address the need for services between the time of ADA paratransit application submission and when it is finally approved. By law a paratransit rider's application for...

Key Takeaway: Online payments are quickly gaining popularity with paratransit riders. The number of online paratransit bookings is also increasing. There are opportunities to improve the payment and...

Key Takeaway: SF Access van service requires reservations at least one day in advance to ensure efficiency and manage demand. The SF Paratransit Taxi program offers greater flexibility, and the FTA...

Key Takeaway: Community engagement and partnerships support innovative and flexible paratransit services like Group Van. SF Paratransit should continue involving the senior and disabled community as...

Key Takeaway: High-quality paratransit service depends on effective staff recruitment, retention, and management. We are working to improve these areas by ensuring competitive wages and career...

Key Takeaway: Accessible Taxi stands are an important part of providing accessible taxi service in San Francisco. The SFMTA is working to make more taxi stands accessible to people with disabilities...

Key Takeaway: Ramp taxis are wheelchair-accessible vehicles in San Francisco's taxi fleet. The SFMTA provides operating and capital incentives to ramp taxi drivers to help increase their number and...

Key Takeaway: Taxis are a key component in providing accessible, affordable, same day on-demand service to seniors and individuals with disabilities in San Francisco. This has been accomplished by...

Nicole changes a clearance light to make sure riders can see the name and number of a bus. Automotive Service Worker -- Meet Nicole Humphrey Meet Nicole Humphrey, an automotive service worker who...

Katherine Kwok helps our agency maintain critical subway infrastructure. She’s seen here at Castro Station. Contract Manager -- Meet Katherine Kwok Katherine Kwok is a principal administrative analyst...

Becky Chen stands near the hybrid buses she helped launched for the SFMTA. Engineer / Project Manager -- Meet Becky Chen Becky Chen is an associate engineer and project manager for our Transit...

How to Help Our Most Vulnerable Public transportation is a vital part of our community and essential to making San Francisco an equitable and just city. Seniors, people with disabilities, people of...

Improving Safety Everyone in San Francisco deserves to feel safe. Yet each year, about 30 people lose their lives and over 500 more are severely injured while traveling on city streets. These deaths...

Over the last decade, SFMTA has invested in maintaining Muni’s bus fleet, significantly reducing delays from bus breakdowns. We now operate the greenest fleet in North America, one of the most...

Transit is essential to keeping the city moving, managing congestion and rebuilding our economy. In order to create a system that is faster, more reliable and more accessible, we will need to invest...

Financial Challenges For years San Francisco's transportation system has been battered by traffic and the demands of a growing economy. Prior to the COVID-19 pandemic, the SFMTA had a growing budget...

Key Takeaway: It is challenging for paratransit agencies to coordinate trips that involves crossing county lines. Regional trips sometimes require riders to make multiple transfers between service...

In 2024, participants could collect stamps and experience 100 miles of public transit improvements with the Muni Forward Passport and interactive story map. Open the Interactive Map September 2024...

Get your Muni Forward Passport stamped at these participating businesses during Transit Month Here’s a list of businesses where you can pick up a limited-edition Muni Forward Passport during Transit...

Thank you for taking our survey. Your answers will help make the services and programs offered by the San Francisco Municipal Transportation Agency more accessible. This survey should take you only 3...