HeadsUp: Real time monitoring of this account will be limited from 1 to 2 p.m. (More: 14 in last 24 hours)

Contact Us

The SFMTA is a customer-focused agency. Anyone who lives, visits or works in San Francisco is a customer of the SFMTA, and we work hard to serve our customers. We provide numerous ways to reach us and provide feedback on our work:


Social Media

Tweet us @sfmta_muni for real-time customer support. We staff it Monday-Friday 5am-9pm and Saturdays/Sundays 9am-6pm. More information about the SFMTA on Twitter.

By Phone

Contact the San Francisco Customer Service Center by calling 311 within the city or 415-701-2311 outside of San Francisco. This service is available 24 hours per day, 365 days per year.

Free language assistance / 免費語言協助 / Ayuda gratuita con el idioma / Бесплатная помощь переводчиков / Trợ giúp Thông dịch Miễn phí / Assistance linguistique gratuite / 無料の言語支援 / 무료 언어 지 원 / Libreng tulong para sa wikang Filipino / การช่วยเหลือทางด้านภาษาโดยไม่เสียค่าใช้จ่าย / خط المساعدة المجاني على الرقم

In Person

Customer Service Center: 11 South Van Ness Avenue. Visit this location to purchase Muni passes, pay citations and obtain parking permits and cards.

SFMTA public offices: 1 South Van Ness, Floor 7.