Contact Us

The SFMTA is a customer-focused agency. Anyone who lives, visits or works in San Francisco is a customer of the SFMTA, and we work hard to serve our customers. We provide numerous ways to reach us and provide feedback on our work:


Social Media

Tweet us @sfmta_muni for real-time customer support. We staff it Monday-Friday 5 am-9 pm and Saturdays/Sundays 9 am-6 pm. More information about the SFMTA on Twitter.

By Phone

Contact the San Francisco Customer Service Center by calling 311 within the city or 415.701.2311 outside of San Francisco. This service is available 24 hours per day, 365 days per year.

Free language assistance / 免費語言協助 / Ayuda gratuita con el idioma / Бесплатная помощь переводчиков / Trợ giúp Thông dịch Miễn phí / Assistance linguistique gratuite / 無料の言語支援 / 무료 언어 지 원 / Libreng tulong para sa wikang Filipino / การช่วยเหลือทางด้านภาษาโดยไม่เสียค่าใช้จ่าย / خط المساعدة المجاني على الرقم

In Person

Customer Service Center: 11 South Van Ness Avenue. Visit this location to purchase Muni passes, pay citations and obtain parking permits and cards.

SFMTA public offices: 1 South Van Ness, Floor 7.