UPDATE: IB/OB 54 Line is clear at Ingalls and Revere of SFPD activity, resuming regular route at this time. (More: 10 in last 24 hours)

SFMTA Customer Service Center

11 S. Van Ness Avenue

The SFMTA Customer Service Center is located on the street level of 1 South Van Ness Avenue, the SFMTA's offices. It has a separate 11 South Van Ness Avenue entrance, which is to the right of the office entrance. See Finding Us, below.


Monday - Friday from 8:00 a.m. - 5:00 p.m.
Closed on all major holidays.

In-person services

On-line services:

If you are having difficulty with any of the above on-line transactions, please contact the San Francisco 311 Customer Service Center.

Payment Types Accepted :

    Visa, MasterCard, AMEX, personal checks and cash are accepted at the SFMTA Customer Service Center.

    Phone services

    Pay citation by phone. 415.701.3099 or 1.800.531.7357

    Finding us

    Entrance to 11 South Van Ness Avenue

    Walk south from the corner of the building on the southeast corner of Market Street and South Van Ness Avenue. Continue past the first entrance, which is to the One South Van Ness Avenue offices. The second entrance is to 11 South Van Ness and the Customer Service Center.

    See also

    The San Francisco 311 Customer Service Center provides SFMTA and other information over the phone or the web.

    Accessibility Info
    • Wheelchair access from street
    • Automatic doors