FINAL UPDATE: IB/OB #TThird cleared at 3rd & McKinnon. Regular service resuming. Expect residual delays. (More: 16 in last 48 hours)

SFMTA Customer Service Center

11 South Van Ness Avenue

The Customer Service Center is open for limited services, including:

Cash, Check, Visa, Mastercard, American Express, Apple Pay, and Commuter Benefits Program credit card accepted.

 The SFMTA Sales Kiosks are providing the following services:

  • Retrieve paper applications for Community Service and Payment Plan. Application for Enrollment of Low-Income Discount Program
  • Customers can also drop off complete applications for these programs at any of these locations.

Sales Kiosks:
SFMTA Powell and Market Public Transit Kiosk
SFMTA Presidio Sales Kiosk

COVID Reminders Before Arriving at 11 South Van Ness

  • If you are feeling ill, you may not come to the Customer Service Center
  • Face coverings over the nose and mouth are encouraged
  • Follow floor markings while you are waiting in order to maintain distance
  • Please wash or sanitize your hands before and after your visit to the Customer Service Center
Accessibility Info
  • Wheelchair access from street
  • Automatic doors
Hours open

Monday - Friday from 8:00 A.M. - 5:00 P.M. 
Closed on Federal Holidays