ATTN: Powell Hyde Cable Car Line delayed at Chestnut due to a vehicle blockage. IB Hyde Cable Cars will route via the Mason Line. (More: 11 in last 48 hours)

SFMTA Customer Service Center

11 South Van Ness Avenue

The Customer Service Center is open for limited services, including:

  • Residential Parking Permit Sales
  • Community Service Enrollment
  • Payment Plan Enrollment 
  • Lifeline Program Enrollment
  • New Applications for RTC Discount ID Cards

Payment for Parking and Transit citations are available online or at the sales kiosks listed below.

Cash, Check, Visa, Mastercard, American Express, Discover and Commuter Benefits Program credit card accepted.

 The SFMTA Sales Kiosks are providing the following services:

  • Payments for Parking and Transit citations (citation number or license plate required)
  • Purchase of Parking Meter Card
  • Purchase of School Coupon Booklet
  • Retrieve paper applications for Community Service and Payment Plan. Application for Enrollment of Low-Income Discount Program
  • Customers can also drop off complete applications for these programs at any of these locations.

Sales Kiosks:
SFMTA Powell and Market Public Transit Kiosk
SFMTA Presidio Sales Kiosk

COVID Reminders Before Arriving at 11 South Van Ness

  • If you are feeling ill, you may not come to the Customer Service Center
  • Face coverings over the nose and mouth are required
  • Physical distancing is required. Follow floor markings while you are waiting in order to maintain distance
  • Please wash or sanitize your hands before and after your visit to the Customer Service Center
Accessibility Info
  • Wheelchair access from street
  • Automatic doors
Hours open

Monday - Friday from 8:00 A.M. - 5:00 P.M. 
Closed on Federal Holidays