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Fiscal Years 2021-2022 Budget: Outreach and Engagement

Tuesday, April 21, 2020
The Coronavirus pandemic and current shelter-in-place order have changed our daily routines. The timeline for the SFMTA budget approval has been extended to August 1, 2020. However, we are moving forward with the budget because we need a reference point for where the Agency intends to go. As such, we are taking steps to ensure we continue to engage in a thoughtful and comprehensive community process in light of the current circumstances.  If you would like to comment on the budget, please email, call 415.646.2222, or post on our Facebook page or Twitter using #sfmtabudget. You can also visit our budget webpage. The SFMTA Board of Directors will be voting on the budget during their regularly scheduled hearing on Tuesday, April 21

This is the fourth in a series of blogs exploring the San Francisco Municipal Transportation Agency’s (SFMTA’s) budget process and proposal for Fiscal Years 2021-2022. The first blog provided a high-level overview of the budget process, the second discussed our projected revenue and expenditures and how they inform budget development, and the third presented a deep-dive into our policy objectives and funding priorities. This post will discuss on overview of the outreach process for the Fiscal Years 2021-2022 Consolidated Budget. Please stay tuned for future posts in this series. 


The SFMTA’s work impacts the lives of everyone that sets foot in San Francisco, connecting individuals to work, school, healthcare, and other essential services by foot, wheelchair, bike, paratransit, and public transit. Our policies, services, and projects affect the lives of workers, residents, and visitors throughout the city. The Consolidated Budget reflects our values and lays out the path the SFMTA will take towards fulfilling its mission to connect San Francisco through a safe, equitable, and sustainable transportation system. Engaging the public and incorporating their perspectives in the Budget, and all of our work, is necessary to fulfill this mission.

The development of the proposed FY 2021-22 Consolidated Budget included a public outreach and engagement process. We designed the outreach and engagement process to ensure that SFMTA’s stakeholders are fully informed and their feedback is carefully considered as the agency develops the Budget. The public outreach and engagement plan included meetings with elected officials, neighborhood groups, community organizations, citizens’ advisory councils, and partner agencies. A list of organizations that we met with is presented at the end of this blog. 

The Consolidated Budget outreach planning and implementation began in January and ends April 21st when the SFMTA Board is presented with the final budget. It’s important to note that SFMTA staff learns about community needs in the years between budget cycles through surveys, SFMTA committees, advocacy and community groups, and project-specific outreach. These learnings informed budget proposals and decisions. Below are the highlights of the outreach schedule:

Public Outreach & Engagement Schedule




SFMTA Board of Directors Budget Workshop

Feb/Mar 2020

Reached out to and met with District stakeholders and Supervisors.


Posting of notices in SFMTA vehicles


Posting of Facebook events and related advertisements


SFMTA Board of Directors Presentation – Fare Policy

Feb/Mar 2020

Publication of advertisements in citywide and neighborhood newspapers


SFMTA Board of Directors Presentation – Fees and Fines


SFMTA Board of Directors Presentation – Updated Consolidated Budget


Online Conversation with Jeff Tumlin, SFMTA Director of Transportation


SFMTA Board of Directors Presentation – Capital Improvement Program and Operating and Capital Consolidated Budget


SFMTA Board of Directors Presentation and Vote on the Consolidated Budget

In January 2020, SFMTA staff hosted an all-day budget workshop for the SFMTA Board of Directors which outlined the budget landscape and proposed a roadmap to achieving a balanced and sustainable budget. At the budget workshop staff presented possible funding priorities (i.e. additional Transit Operators, ect.), and policy objectives (i.e. fare policy, ect.). This workshop was also the first opportunity for public comment on budget proposals.

Following the workshop, the Agency launched a series of public workshops and online discussions to share proposed budget decisions and gather valuable feedback to further refine the budget. We emailed 1,024 community stakeholders in each district to offer the opportunity to meet with SFMTA staff and ask questions or offer feedback on the balanced budget proposals presented at the Board of Directors workshop. We met with every group that responded, and a complete list of participating community partners can be found at the end of this blog.

As the community engagement process continued to shape the budget, COVID-19 emerged as a serious threat to public health and major disruption to the way of life in San Francisco. The financial impacts of the first weeks of the public health emergency drastically reshaped the Agency’s understanding of and projections for the budget.

Despite the challenges created by COVID-19, we were committed to continuing our dialogue with the public. The SFMTA moved the series of planned public meetings and workshops to a virtual space.  Members of the public could participate in live conversations via social media accounts (twitter, Facebook, YouTube), via email, and via telephone. Recordings of both the Virtual Budget Open House (3/19) and the Online Conversation with SFMTA Director of Transportation (4/2) are available on the SFMTA YouTube page.

Outreach responses

During our outreach and engagement process, we received hundreds of postcards, voicemail messages, emails, and mentions on our social media accounts with valuable feedback on our consolidated budget proposal. The issues that we heard the most about included fare policy (30.6%), advocating against increasing towing and fees (18.1%), support for more Muni service (15.8%), support for extended meters (15.6%), and support for taxis (3.6%); see pie chart below. 

Of the total responses we received, 23.9% opposed any fare increases at all. Within this group, individuals advocated that all fares be frozen at the current level, reduced, or eliminated. In addition to the responses we received via emails, phone calls, and social media, South of Market Community Action Network (SOMCAN) organizers submitted hundreds of postcards written by SOMA community members opposed to fare increases to the SFMTA Board of Directors.

We also received responses, 6.7% of total responses, expressing a wide variety of fare policy opinions. Most of these responses included support for raising some fares, while freezing, reducing, or eliminating others. These responses also included support for expanding the Agency’s discount fare programs. Some respondents advocated for complying with the Automatic Fare Indexing Policy and increasing all fares.

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This feedback informed several key decisions in the proposed budget including addressing equity concerns related to the fare proposal and the tow fees, providing support for the taxi industry, proposing extending parking meter hours, allocating funds to Vision Zero projects in the Tenderloin, increasing fines on safety violations such as parking in a bike lane, etc.. Stakeholder input and discussion informed many of the final Consolidated Budget decisions.

The table below provides a short summary of how the Agency addressed community feedback. More detailed feedback and also be found in the FAQ.  

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We at the SFMTA want to thank you all for your invaluable input. You truly helped to shape the budget we will bring to our Board of Directors on April 21st. The Agency recognizes that we must work to continuously improve our outreach process. We will assess the success of the budget outreach process and welcome your feedback, which you can submit to

Participating Community Partners

SFMTA Citizens Advisory Council

Small Business Commission

San Francisco Youth Commission

San Francisco Transit Riders

Budget Digital Town Hall

Paratransit Coordinating Committee

South of Market Community Action Network (SOMCAN)

Market and Octavia Citizens Advisory Council

Chinatown Community Development Corp TRIP

SF Building Owners and Managers Association (BOMA)

SF Chamber of Commerce

SF Council of District Merchants

SF Travel

Young Women’s Freedom Center

Community Housing Partnership

SF Rising