Key Takeaway: Accessible Services conducts training for Muni operators, supervisors, station agents and proof of payment personnel to ensure staff are equipped to address riders respectfully and...
Key Takeaway: Information about Muni, including schedules, temporary Muni service changes and unexpected disruptions, including the availability of elevators, should be well-communicated in a variety...
Key Takeaway: Listening to input from advocacy organizations, community advisory bodies and individual riders is an important way to ensure Muni services are accessible to seniors and people with...
Key Takeaway: The SFMTA's Mobility Management Center offers culturally appropriate travel training to help older adults and people with disabilities navigate Muni's fixed-route system. A diversity of...
Key Takeaways: The SFMTA's "no wrong door" approach to accessibility outreach has helped the agency answer questions in community locations. Presence in health clinics and previous Disability and...
Key Takeaway: Specialized public transportation is an essential piece of supporting public health. The Mobility Management Center is preparing to relaunch travel training with new sensitivities and...
Key Takeaway: The SFMTA will need to transition its current paratransit fleet to be 100% electric over the next 20 years. The SFMTA's current paratransit fleet consists of 138 gas-, diesel-or hybrid...
Key Takeaway: The SFMTA does not own its paratransit operations and maintenance facilities. The SF Paratransit service provider leases the operations facility and the lease could end as early as...
Key Takeaway: Investing in new technologies can help make the SFMTA's paratransit safer, more efficient and more user friendly. Current Technologies The SFMTA and SF Paratransit have invested heavily...
Key Takeaway: By law, paratransit fares can be no more than twice the cost of a fixed route fare. The SFMTA policy is to charge the same fare for paratransit as a one-way Muni trip using a Clipper...
Key Takeaway: Enabling customers to pay for paratransit with their Clipper Card will make the paratransit service easier and more convenient to use for more people. SF Paratransit will be the first...
Key Takeaway: The SFMTA should continue to provide assistance for paratransit riders who have difficulty paying their fares. Van Trip Fares Indexed to Muni Clipper Fare The current fare for an SF...
Key Takeaway: The SFMTA should continue to provide cost-effective alternatives to traditional ADA van services, such as taxi and group van services. Paratransit Cost Factors Federal ADA regulations...
Key Takeaway: The SFMTA works with other organizations in the Bay Area to make it easy and affordable for paratransit customers to travel around the region. We also provide visitors from outside San...
Key Takeaway: Expanding and improving enrollment options for SF Paratransit programs will make it easier and more convenient for customers to sign up. There are currently several ways to apply to SF...
Key Takeaway: The SFMTA should address the need for services between the time of ADA paratransit application submission and when it is finally approved. By law a paratransit rider's application for...
Key Takeaway: Online payments are quickly gaining popularity with paratransit riders. The number of online paratransit bookings is also increasing. There are opportunities to improve the payment and...
Key Takeaway: SF Access van service requires reservations at least one day in advance to ensure efficiency and manage demand. The SF Paratransit Taxi program offers greater flexibility, and the FTA...
Key Takeaway: Community engagement and partnerships support innovative and flexible paratransit services like Group Van. SF Paratransit should continue involving the senior and disabled community as...
Key Takeaway: High-quality paratransit service depends on effective staff recruitment, retention, and management. We are working to improve these areas by ensuring competitive wages and career...
Key Takeaway: Accessible Taxi stands are an important part of providing accessible taxi service in San Francisco. The SFMTA is working to make more taxi stands accessible to people with disabilities...
Key Takeaway: Ramp taxis are wheelchair-accessible vehicles in San Francisco's taxi fleet. The SFMTA provides operating and capital incentives to ramp taxi drivers to help increase their number and...
Key Takeaway: Taxis are a key component in providing accessible, affordable, same day on-demand service to seniors and individuals with disabilities in San Francisco. This has been accomplished by...
SAN FRANCISCO — On March 19, 2024, at San Francisco City Hall, Supervisor Rafael Mandelman, joined by leaders from the San Francisco Municipal Transportation Agency (SFMTA) and San Francisco...
Nicole changes a clearance light to make sure riders can see the name and number of a bus. Automotive Service Worker -- Meet Nicole Humphrey Meet Nicole Humphrey, an automotive service worker who...