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Engineering Public Hearing Agenda, March 6, 2026

Friday, 6 March, 2026

The Streets Division of the San Francisco Municipal Transportation Agency will hold an online public hearing on Friday, March 6, 2026, at 10:00 AM. Meeting Access Instructions This hearing will be...

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Reports and documents

Appendix 1 - NTAS Journey Map

Wednesday, 9 April, 2025

A journey map is a visualization document used to describe the steps a user takes to complete a process which accomplishes a goal. This Journey Map was developed as part of Phase II of the National...

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Reports and documents

Appendix 2 - Persona A One Pager

Wednesday, 9 April, 2025

A persona is a fictional representation of a user group that private sector businesses often use to better understand their potential customers’ needs, goals, and pain points. This document summarizes...

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Appendix 3 - Persona B One Pager

Wednesday, 9 April, 2025

A persona is a fictional representation of a user group that private sector businesses often use to better understand their potential customers’ needs, goals, and pain points. This document summarizes...

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Reports and documents

Appendix 5 - Persona D One Pager

Wednesday, 9 April, 2025

A persona is a fictional representation of a user group that private sector businesses often use to better understand their potential customers’ needs, goals, and pain points. This document summarizes...

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Reports and documents

Appendix 4 - Persona C One Pager

Wednesday, 9 April, 2025

A persona is a fictional representation of a user group that private sector businesses often use to better understand their potential customers’ needs, goals, and pain points. This document summarizes...

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Post Incident Summaries - March 2026

Sunday, 1 March, 2026

Detailed accounts of recent major system delays of 30-minutes or longer. We apologize if you were inconvenienced by any of these delays and thank you for riding Muni. Incidents are posted on this page...

Chinese New Year Parade 2026

Friday, 6 March, 2026

TO: San Francisco Taxi Drivers, Medallion Holders and Color Scheme Managers FROM: Philip Cranna, Enforcement and Legal Affairs Manager, SFMTA Taxi Services Please be advised that a temporary taxi...

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Percentage of streets-related customer requests addressed within timeliness standards

Sunday, 1 March, 2026

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Value Accountability: Responsible...