Free Muni for People with Disabilities
UPDATE: Effective Wednesday, March 18, 2020, the Regional Transit Card Discount ID Office will temporarily be closed. The office will be closed until the Public Health Order to shelter in place is lifted on April 7, 2020, or as otherwise announced.
You can download a Renewal or Lost Card Application online at: 511.org/transit/rtc-card/renew-or-replace to receive a new card through the mail. If you have any questions, please call 415.646.2224 during the following times: Monday through Friday between 9:00 a.m. and 5:00 p.m.
During this time, customers who need to renew or replace their RTC card and must travel for essential needs may still ride transit. Citations will not be issued for boarding without your RTC card. For assistance entering at Muni Metro stations without a card, please see the station agent or you may temporarily use the ADA accessible gates if a station agent is not available.
This program provides low and moderate income people with qualifying disabilities residing in San Francisco free access to Muni services, including cable cars, when using a Clipper card.
If your card has been lost or stolen please contact the Clipper Customer Service Center (1.877.878.8883) for a replacement.
All San Francisco residents with disabilities with a gross annual family income at or below 100 percent of the Bay Area Median Income level are eligible for the program according to the chart below.
|Household Size||100% Bay Area Median Income|
People with disabilities need a registered Regional Transit Connection (RTC) to apply for the Free Muni program.
If you have a registered RTC card:
If you do not have a valid registered RTC card, you need to do the following before applying:
Visit the SFMTA RTC Discount ID Office to apply for an RTC card. This office is located at 27A Van Ness Avenue (at Market), San Francisco, CA 94102. Applications accepted Monday-Wednesday, 10:30 a.m. - 4:00 p.m. Phone (415)252-3291.
When applying for your RTC card you will need:
Valid government issued photo identification
Ability to establish eligibility; one of the following:
- Medicare card - Federally issued red, white and blue card (NOT Medi-Cal)
- Original California DMV Placard registration parking placard receipt
- Other transit agency or visitor card issued to you by another California transit agency
- Proof of Veterans Disability - Original VA Certification letter for a service-connected disability with a combined rating level of 50% or higher.
- RTC Medical Eligibility Form signed by a licensed professional, Medical Eligibility Forms are available in person from your local Transit Agency RTC processing location, or you can request that one be mailed to you.
- Pay the appropriate fee
Important Note: Illegible or incomplete applications will not be processed.
Please allow up to three weeks to process applications for existing RTC card holders and up to eight weeks if a new RTC card is needed.
Lost/Stolen RTC cards: Visit the SFMTA RTC Discount ID Office, 27A Van Ness Avenue (at Market), San Francisco, CA 94102 to fill out a replacement card form. A $5 fee applies to all replacement cards. Hours: Monday-Wednesday, 10:30 a.m. - 4:00 p.m.
Free language assistance is available by calling 311 within the city or 415.701.2311 outside of San Francisco.
Questions About Your Application
Complete this form to ask a specific question about your Free Muni application.
You can request an application be mailed to you by completing an application request form.