APTA Rail Conference
Panel: Fast, Frequent, Reliable: How Muni improvements are driving customer satisfaction
Tuesday, July 1, 10:30-11:30 a.m.
In 2024, Muni received its highest satisfaction rating since the SFMTA began surveying riders more than 20 years ago. That’s because SFMTA’s efforts to make improvements to deliver Muni service that is “Fast, Frequent, Reliable, Clean and Safe” are paying off.
Its Muni Forward program is celebrating its 10-year anniversary that has transformed Muni into a faster, more reliable and safer system. More recent changes have included the adoption of headway management to deliver more consistent service. Fix-It! Weeks a few times annually address larger maintenance projects and fix things before they break. And our Customer Experience Roadmap is making efforts to delight customers throughout their journey. Find out how these SFMTA initiatives are all working together keeping Muni trips shorter, trains and buses arriving on time, and improving the quality of Muni service in San Francisco.
More information
- Report Fast Forward: 10 Years of Muni Forward
- Presentation Muni Customer Experience Roadmap
- Video Headway management
- Blog Muni Predictions 101
- Video Fix It! Week
Panelists
Ammee Alvior, Workforce Development & Wellness Senior Manager, Ammee.Alvior@SFMTA.com
Sean Kennedy, Chief Planning and Implementation Officer, Sean.Kennedy@SFMTA.com
LaNair Hayes, Deputy Chief Transportation Officer, LaNair.Haynes@SFMTA.com
Charles Drane, Chief Maintenance Officer, Charles.Drane@SFMTA.com