UPDATE CORRECTION: The OB stop at Park Presidio should not be affected by this repair work. The OB stop at 12th wil https://t.co/1MKL7A7oUt (More: 24 in last 48 hours)

COVID-19 Communications for Taxis Notice 3.18.2020

Effective Date
Wednesday, March 18, 2020 - 9:00am

Greetings Color Scheme Managers,

This is Sarah Hellman, the new Regulated Mobility Permit Manager for the SFMTA Taxi Services. I am excited and am looking forward to working with you.

As you know, the San Francisco’s Department of Public Health recently issued recommendations to reduce the spread of coronavirus (COVID-19) in the community, and we sent a flyer with guidance on this important matter last week. You have a very important role to play in helping to reduce risks to drivers and customers, and we want to know what precautions you’ve taken thus far. At the bottom of this message are questions for you to answer and  I’m setting up a weekly check-in meeting via Skype. The first Skype meeting will be held this Friday, March 13th from 8-8:30AM.  The check-in will be rapid.  Please be prepared to give your update concisely, providing information to the check-in questions included below. If you are unable to call in for this meeting, please notify me, and send your answers in writing prior to the meeting to Sarah.Hellman2@sfmta.com.

Following the meeting this Friday, the Skype meetings will be held once a week on Mondays 8-8:30AM.

Join by phone

1.415.646.2800 (code 976027#)

Also, I have attached three documents that should be posted in your workplace and made available to all your drivers, per Transportation Code section 1106(n)(3):   Information Provided by SFMTA. The SFMTA may require a Color Scheme to distribute designated materials to each affiliated Driver, and may require the Color Scheme to obtain written acknowledgments of receipt from affiliated Drivers, within a time period specified by SFMTA.

  1. COVID-19 Facts
  2. Public Health Recommendations Poster
  3. COVID-19 Cleaning Guidance

Additional Public’s Health resource information is available here:

Worried about novel coronavirus (COVID-19)? (link to download pdf)

SF City Now website

San Francisco Department of Public Health website

Please let me know if you have any questions and I look forward to working with all of you.


  1. What precautions regarding COVID-19 have you taken thus far?
    1. What materials have been deployed?
    2. What communications have been provided?
    3. What additional cleaning/sanitizing measures have you taken?
  2. Has your service been impacted by COVID-19? If so, please describe.
  3. What outstanding issues regarding COVID-19 are you are currently dealing with?


Sarah Hellman

Regulated Mobility Permit Manager

Taxis and Accessible Services Division

Office 415.646.2336