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Project update
Potrero Yard Modernization Project Spring 2024 Newsletter
Hello, Neighbors! Welcome to the third edition of the Potrero Yard Modernization Project newsletter. Check out our updates since November to replace Muni's obsolete, century-old bus yard with a modern...
Reports and documents
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Executive Summary
Background San Francisco is home to an estimated 187,000 adults ages 60 and older and 38,000 adults ages 18-64 living with a disability. Nearly two-thirds of the disabled population are people of...
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About Accessible Services
Accessible Services Mission Statement In pursuit of equity and inclusion, the Accessible Services Section of the SFMTA supports implementation of system-wide Muni transit improvements that meet and...
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Guiding Visions and Values
This section outlines the core principles, values and long-term aspirations that guide the SFMTA's decision-making and goal-setting throughout the Accessibility Strategy's implementation. SFMTA...
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Who We Serve
Use these links to jump to sections on this page: Data on Disability and Aging in San Francisco Profile of Older Adults in San Francisco Challenges Facing Older Adults Profile of People with...
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Glossary
Why does the Accessibility Strategy use both “people with disabilities” and “disabled people”? Some in the disability community prefer person-first language, which recognizes the person before the...
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Women's Herstory Month Book List
SFMTA Women’s Herstory Month 2024 Reading List A short list of books that the cultural heritage working group put together for this month to engage you in your ongoing learning of the contributions...
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2. Streets Policy and Planning
The SFMTA is responsible for providing physical access to the transportation network, and also works collaboratively to ensure that all programs and projects developed by the SFMTA are accessible to...
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3. Muni Capital Projects
The SFMTA has made significant capital investments over the years to ensure all Muni vehicles are accessible and to construct stops and stations that accommodate all passengers, especially riders...
Location
St. Stephen Church Event Center/Donworth Hall
475 Eucalyptus Drive, San Francisco, CA, 94132, United States
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4. Muni Service Planning and Policy
In addition to specific requirements established by the Americans with Disabilities Act (ADA) to ensure access to public transportation, Muni also has many other polices in place to make travel easier...
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5. Paratransit Mobility Management
The Mobility Management Center is located within the SF Paratransit office and is a one-stop information and referral center for older adults and people with disabilities. The Center’s services help...
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6. Paratransit Capital
Key capital elements of the SF Paratransit program include our vehicles, maintenance facilities, administrative offices, dispatch and scheduling systems, as well as other customer service...
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7. Paratransit Financial
While ADA Paratransit is a federally-mandated service, it does not receive consistent dedicated federal funding. Instead, the SFMTA’s services for older adults and people with disabilities are funded...
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8. Paratransit Eligibility and Enrollment
SF Paratransit offers a range of transportation services, from individual taxi rides to group shuttles. Each service has distinct eligibility criteria and enrollment processes to meet the diverse...
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9. Paratransit Service Performance
Use these links to jump to sections on this page: Paratransit Service Overview Ridership Frequent Origins and Destinations Reliability Customer Feedback and Requests Identified Needs for Paratransit...
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2.1 Accessibility-Informed Programs and Planning
Key Takeaways: Planning accessible streets requires the perspectives and experiences of people with disabilities and older adults. The SFMTA should continue exploring effective and innovative methods...
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2.2 Accessibility-Informed Data and Evaluations
Key Takeaway: Data collection and evaluation processes must incorporate and reflect the perspectives of individuals with disabilities. Expanding accessibility data collection beyond current norms will...
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2.3 Accessible Emerging Private Passenger Services
Key Takeaway: New private passenger services like Uber, Lyft and Autonomous Vehicles should be accessible to all users. Despite not having regulatory authority over these services, the SFMTA can...
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2.4 Increased Adoption of Adaptive Cycling and Scooter Programs
Key Takeaway: In the last few years, the SFMTA has promoted accessible options for micromobility services like bikeshare and scooters. Adaptive cycling and scooter program ridership could provide more...
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3.6 Modified Flag Stops
Key Takeaway: Flag stops are locations where the bus stops in the travel lane instead of the curb. Without access to the curb, bus operators are not always able to deploy the wheelchair ramp or lower...
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3.5 Improved Bus Shelters
Key Takeaway: Improving bus stop amenities includes increasing the quantity and quality of shelters, seating, lighting and real-time customer information at all stops, prioritizing high ridership...
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3.4 Accessible Signage and Wayfinding
Key Takeaway: Potential areas of improvement include audible wayfinding at bus stops and Metro stations, audible information regarding temporary changes in service, and signage pointing to accessible...