FINAL UPDATE: Delay on San Bruno btwn Harkness and Wilde has cleared. IB/OB 8/8AX and 9/9R resuming regular service. (More: 10 in last 48 hours)

Accessible Services

Accessible Services reports to Taxis, Access & Mobility Services

Our Responsibilities

  • Fixed Route Accessibility – Ensure compliance with ADA regulations; Oversee Muni operational issues that impact senior and disabled access; Conduct Transit Operator trainings on ADA regulations and disability sensitivity; Staff the Muni Accessibility Advisory Committee (MAAC)
  • Capital Projects – Ensure infrastructure, facility and vehicle procurement projects are ADA compliant
  • Bicycle, Pedestrian, and Parking Projects – Ensure compliance with ADA regulations and collaborate with Streets project staff to come up with innovative solutions to preserve or improve accessibility in all projects with bicycle, pedestrian, or parking elements
  • Paratransit – Manage ADA-mandated paratransit transportation for individuals who are unable to ride Muni’s fixed route system independently some or all of the time due to a disability or health related condition; Manage Paratransit Broker contract with a $20 million annual budget, 1 million trips provided annually to approximately 14,000 registered customers; Staff the Paratransit Coordinating Council
  • Emerging Mobility – Ensure that disability access is considered and promoted as part of emerging mobility services operations, permitting and evaluation
  • ADA Compliance Technical Assistance – Provide as-needed assistance to SFMTA divisions on ADA compliance issues
  • Discount ID – Process approximately 800 applications per month for Regional Transit Connection Discount Card, for qualified persons with disabilities and seniors aged 65 years or older

Learn more about transportation for people with disabilities and older adults in San Francisco.