Media Relations & Customer Communications

Drives efforts to increase public awareness and understanding of and confidence in the SFMTA and its role managing the city’s transportation system through robust relationships with media partners, media monitoring and proactively promoting the work done by the agency. Also use social media campaigns to promote events, make news, explain policies and respond to breaking news. Real-time Muni service alerts and customer service on Twitter (and via text and email) 5am to 9pm, Monday through Friday and on weekends. Muni Customer Service enables the SFMTA to build a workforce that embraces a culture of service and provides outstanding customer service by fielding, processing and responding to Muni customer inquiries and complaints.